Job Description

General Manager

Job Type:

Full-Time | 50-55 Hours per Week

Industry:

Quick Service Restaurant (QSR)

Opportunity:

Eligible for Franchise Partner Program

Lead a Restaurant at the Forefront of QSR Innovation

At

Steak 'n Shake

, we're blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for. As a

General Manager

, you won't just manage, you'll lead from the front. This is a

hands-on leadership role

for those who take pride in operational excellence, team development, change management and getting results through doing the work, not just directing it.


If you're a seasoned QSR leader looking to grow into ownership, this could be your pathway. Top-performing GMs are eligible to join our

Franchise Partner Program

--an opportunity to own and operate your own Steak 'n Shake with long-term financial and personal rewards.

What You'll Do

Restaurant Leadership & Operations

Lead by example--actively working the line, prepping food, maintaining cleanliness, and serving guests. Wear a

professional uniform

daily--shirt and tie or collared blouse--setting the tone for team presentation. Ensure operational excellence across all shifts:

opening, mid-day, and closing.

Uphold all brand standards, food safety practices, and service protocols.

Financial Performance

Own the P&L

: manage food costs, control inventory, verify invoices, and eliminate waste. Drive labor efficiency with smart scheduling, cross-training, and station versatility. Proactively monitor and reduce shrinkage through strong controls and real-time coaching.

Inventory & Supply Chain Control

Oversee inventory from the

back door to the front line

. Conduct regular inventory counts with attention to accuracy and waste reduction. Maintain strong vendor relationships and ensure tight invoice and delivery protocols.

Team Building & Development

Recruit, train, and retain

top hourly talent

. Build a cross-functional team trained across multiple stations to maximize labor productivity. Inspire a high-performing culture centered on

hospitality, accountability, and consistency

. Provide clear feedback and coaching tied to operational standards and results.

Performance & Process Management

Use metrics to drive decision-making:

speed of service, food quality, guest satisfaction

, and

labor costs

. Reinforce systems and SOPs that create repeatable success. Take pride in developing a restaurant that's clean, efficient, and welcoming.

Job Requirements

3+ years

of QSR or fast-casual restaurant

management experience

required. Proven history of

consistent work tenure

and reliable leadership. Deep understanding of

food cost management

,

labor optimization

, and operational KPIs. Hands-on leadership--comfortable working the drive through or grill when needed. Tech-savvy with

POS systems

, inventory platforms, and invoice tools. Strong physical stamina: can lift 50 lbs., stay on your feet all day, and thrive in a fast-paced kitchen. Professionalism that extends to your

LinkedIn profile (if you have one) and resume

--both should tell the same story. Track record in driving hospitality excellence and navigating change in a team setting.

What Success Looks Like

Your restaurant consistently exceeds goals for

costs, guest satisfaction, and cleanliness

. Your team is engaged, well-trained, and delivers fast, friendly service with pride. You maintain a

polished, energetic presence

--setting the tone every shift. Your store becomes a top performer and you're invited into the

Franchise Partner Program

. INDMANAGE