Job Description

GENERAL MANAGER -- Rebecca Lynn Photography

About Us:

Rebecca Lynn Photography in Pasco, Washington is one of the region's top luxury portrait studios. We specialize in transformational photography experiences that change how women see themselves -- and we're growing fast.

Full-Time | On-Site with some remote work| Tri-Cities, WA

We're looking for a proven General Manager who knows how to run a fast-paced, high-volume, client-facing business. This is not an entry-level management role. We need someone who has already managed a team, made hiring decisions, held people accountable, and driven strong operational performance.

The Nitty Gritty

At least 5 years progressive experience in a General Manager role at a business of similar size and level of service Working knowledge of all applicable laws, codes and regulations Strong communication skills, including the ability to write reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public. Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements. Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

Who You Are

You're the person who walks into a business and immediately sees what's needed, what's inefficient, and how to fix it. You love structure, SOPs, accountability, KPIs, and high standards.

You are:

Experienced

-- 3-5+ years in a General Manager, Operations Manager, or Studio Manager role.

A decision-maker

-- you've hired, fired, promoted, coached, and managed conflict.

A leader

-- your teams perform because of you, not in spite of you.

A systems thinker

-- you build processes, you don't babysit people.

Comfortable owning outcomes

-- bookings, sales flow, production, staff performance, client experience.
If you need hand-holding, you won't like this job.
If you thrive in autonomy and love running the show, you will.

What You'll ManageTeam Leadership

Oversee bookers, photographers, sales staff, and studio support roles. Weekly 1:1s, performance reviews, coaching, and accountability. Handle hiring, onboarding, staff development, and terminations when required. Maintain team morale, culture standards, and operational discipline.

Studio Operations

Monitor and enforce SOPs across all roles. Resolve internal bottlenecks quickly (production, scheduling, staffing gaps).

KPIs & Performance

Maintain booking, sales, and operational KPIs. Ensure team performance meets weekly and monthly targets. Identify underperformance early and correct it fast. Report directly to ownership with clean, data-driven summaries.

Client Experience

Ensure every client receives a premium, consistent, elevated experience. Handle escalations professionally and empathetically. Improve touchpoints, efficiency, and satisfaction.

You Must Have

? 3+5 years leadership in a high-volume service business
? Experience hiring, firing, coaching, and managing performance
? Strong delegation and organizational skills
? Experience building and enforcing SOPs
? High accountability & excellent communication
? Ability to problem-solve without drama
? Comfort working in a metrics-driven environment

Photography experience is optional. Operational excellence is not.

Attention to detail is important to us -- place this phrase at the top of your cover letter:

"I love people and want to help empower them!"

to receive special consideration.

Compensation

Competitive salary + performance incentives Growth path into Director-level role as we expand Full-time, on-site position
Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

Employee discount Health insurance Paid training Relocation assistance
Experience:

Management: 3 years (Required)
Shift availability:

Day Shift (Preferred)
Ability to Commute:

Pasco, WA 99301 (Required)
Work Location: Hybrid remote in Pasco, WA 99301