Job Description

Position Overview

The General Manager - Midwest is responsible for the strategic leadership and operational performance of the company's parking operations across the Midwest region, encompassing Milwaukee, Chicago, and Minneapolis markets. This role combines operational excellence, financial accountability, business development, and client relationship management to drive revenue growth and operational efficiency across a diverse portfolio of parking facilities.

Key Responsibilities

Operational Leadership

Provide strategic direction and day-to-day oversight of City Operations Managers across Milwaukee, Chicago, and Minneapolis Ensure consistent operational standards, safety protocols, and customer service excellence across all facilities within the region Drive operational efficiency initiatives and implement best practices across the regional portfolio Conduct regular site visits and performance reviews to ensure compliance with company policies and client agreements Lead recruitment, development, and performance management of city-level operational teams

Financial Management

Own full P&L responsibility for the Midwest region, including revenue optimisation, cost control, and margin improvement Manage annual budgets for the region in collaboration with the National Director of Operations Monitor financial performance against budget and implement corrective actions as required Identify and execute opportunities for revenue enhancement and operational cost savings

Business Development

Lead business development activities across the region, working collaboratively with dedicated BD executives Identify and pursue new business opportunities within existing and target markets Develop and execute regional growth strategies aligned with company objectives Prepare and present proposals, RFP responses, and client presentations Build and maintain a robust pipeline of qualified opportunities

Account Management

Serve as primary relationship owner for key clients and property owners within the region Conduct regular client meetings to ensure satisfaction and identify expansion opportunities Address escalated client concerns and resolve issues promptly and professionally Develop strategic account plans for major clients to ensure retention and growth

Contract Management

Lead renewal negotiations for existing parking management agreements Work with legal contractor and finance team to structure competitive and profitable contract terms Ensure timely execution of contract renewals and expansions Monitor contract performance and compliance across the regional portfolio

Required Qualifications

Experience

Minimum 7-10 years of progressive leadership experience in parking operations, facilities management, or related service industry Proven track record managing multi-site operations with full P&L accountability Demonstrated success in business development and client relationship management Experience managing geographically dispersed teams across multiple markets

Skills and Competencies

Strong financial acumen with experience in budgeting, forecasting, and P&L management Excellent leadership and people management capabilities Strategic thinking with ability to execute tactically Strong negotiation and contract management skills Exceptional communication and presentation abilities Proven ability to build and maintain C-level client relationships Results-oriented with strong analytical and problem-solving skills

Education

Bachelor's degree in Business Administration, Management, or related field preferred Relevant professional qualifications advantageous

Other Requirements

Ability to travel regularly throughout the Midwest region (Milwaukee, Chicago, Minneapolis) Valid driver's licence Proficiency in Microsoft Office suite and parking management systems Knowledge of local market dynamics and regulatory environment across the region
Job Type: Full-time

Pay: $85,000.00 - $120,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person