Job Description

Property Description:

Sheraton Memphis Downtown is a well-established hotel located in the heart of downtown Memphis, Tennessee, offering an exciting and dynamic work environment. As a job applicant, joining the team at Sheraton Memphis Downtown means being part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city. The hotel offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and rewarding career path. Sheraton Memphis Downtown is committed to creating a guest-centric work culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a fast-paced and dynamic environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests. Joining the team at Sheraton Memphis Downtown presents a unique opportunity to be part of a respected hotel that plays a key role in the vibrant hospitality scene of Memphis.
Overview:

Ready to apply your proven turnaround expertise to a high-profile transformation? Davidson Hospitality Group is seeking a dynamic

General Manager

to take the helm of the Sheraton Memphis Downtown as it undergoes a bold, two-year reinvention that will reshape the future of Memphis's convention district. If you're a leader who excels in turnaround environments, we want to hear from you!



This large-scale project includes:

Full guestroom and suite renovations using the latest Marriott design concepts with modern aesthetics, intuitive layouts, and enhanced technology integration. Complete replacement of all FF&E to meet Marriott's elevated brand standards. Reimagined public spaces, including a fully redesigned lobby featuring the Marriott Great Room concept. Extensive exterior upgrades, including full or partial facade enhancements to both the North and South Towers. New meeting and event facilities to elevate group and convention business. A two-year renovation timeline driven by significant upgrades to critical infrastructure throughout the property.

This is a rare opportunity for a visionary hotel executive who thrives on transformation, excels in multi-phase renovation environments, and has the leadership presence to reposition a high-profile hotel into a standout performer within the Marriott portfolio. Relocation assistance is available for the right candidate.

Responsibilities

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Transformation & Repositioning Leadership

Lead the pre-opening, repositioning strategy, and relaunch of the Sheraton Memphis Downtown. Partner with ownership, Marriott brand teams, and renovation partners throughout all phases of the project. Champion the guest journey to ensure every touchpoint reflects the elevated Marriott brand promise. Navigate the property's transition during active construction while maintaining service levels and guest satisfaction.

Operational Excellence & Team Leadership

Build, inspire, and develop a high-performance leadership team focused on operational excellence and exceptional service. Foster a culture grounded in accountability, collaboration, guest-centricity, and continuous improvement. Ensure operational readiness for relaunch, including SOP updates, training, and brand compliance.

Commercial Strategy & Community Engagement

Drive commercial performance through revenue management, marketing, and sales strategy. Strengthen the hotel's visibility and relationships within the convention district and the broader Memphis community. Serve as the property's ambassador during the transformation, representing the hotel with confidence and professionalism.

Financial & Brand Stewardship

Provide strong financial leadership throughout renovation-related fluctuations and changing business dynamics. Deliver on brand standards, owner expectations, and renovation milestones with precision and accountability.

Qualifications:
Bachelor's degree in Hospitality Management or related field Proven success in full-service hotels, ideally with Marriott experience Seasoned hotel executive with multi-phase renovation or repositioning experience Strategic thinker with very strong financial acumen and proven success in managing budgets, revenue, and expenses Charismatic leader who thrives in transformational environments and inspires teams to exceed expectations Deep understanding of guest-centric design, technology, and service innovation Strong communication, interpersonal, and customer service skills; ability to communicate effectively with your team, Davidson, and ownership Ability to think strategically and drive results Strong problem-solving and decision-making skills Passion for delivering exceptional guest experiences

Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.



In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.



EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation



Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.



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