Job Description

GENERAL MANAGER

Executive Leadership | Multi-Concept Operations | Fine Dining Experience Required

POSITION OVERVIEW

The General Manager (GM) provides senior-level leadership for multiple food and beverage concepts within a complex airport operating environment. This role requires a refined fine-dining background, strong financial acumen, and the ability to scale elevated service and culinary standards across diverse concepts while meeting the regulatory, security, and operational demands unique to airports.

SCOPE OF RESPONSIBILITY

Full P&L ownership across multiple concepts Oversight of full-service, bar, and fast-casual operations Leadership of management and hourly teams Primary on-site executive representative to airport authorities and partners

EXECUTIVE ACCOUNTABILITIES

Drive revenue growth, margin improvement, and EBITDA performance Ensure operational excellence, compliance, and brand integrity Lead talent development, succession planning, and performance management Execute strategic initiatives, menu refreshes, and concept enhancements

OPERATIONAL & FINANCIAL LEADERSHIP

Direct day-to-day operations while maintaining fine-dining service standards Manage labor, COGS, inventory controls, and forecasting Analyze sales mix, guest feedback, and operational data Partner with corporate culinary, beverage, and operations teams

CULINARY & GUEST EXPERIENCE STANDARDS

Translate fine-dining execution into scalable airport service models Ensure food quality, consistency, presentation, and speed of service Champion hospitality culture while balancing throughput demands

STAKEHOLDER & GOVERNANCE RELATIONSHIPS

Act as primary liaison with airport authorities, TSA, and regulatory agencies Maintain strong relationships with brand partners, landlords, and vendors Represent the company in all executive and operational forums

QUALIFICATIONS

7+ years of General Manager or senior F&B leadership experience Fine-dining background required Proven multi-concept oversight experience Airport, hospitality, or high-volume complex environment preferred Demonstrated P&L ownership and leadership maturity

WORK ENVIRONMENT

Ability to obtain and maintain airport security clearance Flexible schedule including early mornings, evenings, weekends, and holidays High-visibility, fast-paced operating environment

LARGE-SCALE CATERING & EVENT OPERATIONS

Provide executive oversight for high-volume catering and off-menu food production supporting airport lounges, VIP services, charter operations, airline catering, and special events Plan, execute, and scale catering operations to meet fluctuating flight schedules, passenger demand, and last-minute requests Ensure fine-dining quality, food safety, and brand standards are upheld in all catered offerings Oversee catering P&L performance, including labor deployment, food cost controls, and waste mitigation Coordinate logistics, production schedules, and delivery timing within secure airport environments Partner with culinary leadership and external stakeholders to develop customized menus and service solutions Lead and develop catering leadership teams, production staff, and service personnel

BENEFITS

Health, Dental and Vision offered 401k PTO Management bonus program
Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department at recruiter@tailwindconcessions.com.

Job Type: Full-time

Pay: $100,000.00 - $110,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Paid training Vision insurance
Work Location: In person