Job Description

Note: This job description is intended to provide a general overview of the responsibilities and qualifications associated. Actual job responsibilities and requirements may vary based on specific restaurant needs.

Fluency in both English and Spanish highly preferred


The Chick-fil-A General Manager is a strategic, results-driven leader with a passion for upholding the highest standards of food quality and customer service. The ideal candidate will possess exceptional leadership skills and a passion for delivering excellent service.

What You'll Do

Operational Excellence

Develop and implement strategies to ensure smooth and efficient restaurant operations, including kitchen, front-of-house, and drive-thru processes. Maintain high standards of food quality, safety, cleanliness, and presentation Regularly review and refine operational procedures to enhance productivity, reduce waste, and ensure consistency

Team Leadership

Recruit, train, and develop restaurant leaders, fostering a positive and collaborative work environment. Provide mentorship, guidance, and performance feedback to drive individual growth and team success. Build a strong sense of unity and teamwork among employees, promoting Chick-fil-A's core values and culture.

Financial Management

Ensure alignment with financial goals to ensure profitability while maintaining high operational standards.

Customer Experience

Uphold Chick-fil-A's reputation for exceptional customer service by setting and maintaining service standards. Implement strategies to enhance the customer experience, including wait times, order accuracy, and overall satisfaction. Address customer feedback and concerns promptly and effectively.

Innovation and Continuous Improvement

Stay current with industry trends and best practices, proactively seeking opportunities to enhance operational efficiency and customer engagement.

Communication and Reporting:

Maintain clear and effective communication channels between leadership and team members. Highlight and communicate operational reports, performance metrics, and recommendations to senior management.

Qualifications

Fluency in both English and Spanish highly preferred Prior experience in a leadership role Strong communication and interpersonal skills Ability to thrive in a fast-paced environment Passion for delivering exceptional customer service Exceptional analytical, problem-solving and decision making skills Open availability with flexibility to work 10-hour days and overtime as needed

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment.


Pay: Starting at $60000.00 / year


Pay:

Bonus pay

Benefits:

Health insurance Dental insurance Vision insurance Paid time off Life insurance 401(k) matching Employee discount Paid training

Job Type: fulltime


Schedule:

10 hour shift Overtime

Education: No education required


Work location: On-site