Job Description

Dynamic Group Management is actively seeking a General Manager for our Holiday Inn in Downtown Chattanooga. As part of our growth and expansion, we are looking for an active customer-focused team player with exceptional operations and leadership skills. The Holiday Inn General Manager ensures the overall success and management of the hotel, staff, and services. The ideal candidate has excellent organizational and leadership skills, as well as an extensive knowledge of the hotel industry. Dynamic Group is proud to be a franchisor of both IHG and Marriott brands including Holiday Inn, TownePlace Suites, Courtyard, SpringHill, and Element.

Skills and Expectations

5+ Years of General Manager Experience 2+ Years experience with an IHG Brand 2+ Years of Opera experience Knowledge of financial platforms such as M3, PayCor, and IBuy. Knowledge of food safety protocols. Efficiency in Google Workspace Applications. Strong communication and interpersonal skills to effectively interact with potential and current clients. Excellent organizational and time management abilities to manage multiple tasks efficiently.

Key Responsibilities:

Oversee the day-to-day operation of the hotel. Full working knowledge of property management system including Opera Prioritize excellent guest experiences by addressing concerns, resolving issues, and maintain high service brand standards. Develop and manage budgets, track revenue, analyze financial performance, and identify opportunities to increase profitability. Recruit, hire, train, and develop the front desk staff to successfully perform selling techniques and procedures for current promotions. Foster positive relationships with guests, vendors, and stakeholders. Monitor and manage budgetary expenses to ensure cost efficiency. Establish and maintain positive relationships with guests, vendors, and stakeholders. Ensure compliance with all relevant laws, regulations, and policies. Manage and develop staff to ensure efficiency and high levels of customer service. Monitor industry trends and implement best practices. Provide the Revenue Management Department with information that includes a market analysis of competitors' rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy and/or rate. Support sales efforts as directed by the Management and the corporate sales organization. Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, and PowerPoint. Full working knowledge of property management system including FOSSEE and Lightspeed. Oversee the operations of the on-site food & beverage outlet. Hire, train, and supervise food & beverage staff, including bar manager and kitchen staff.

Working Considerations:

This position requires a physical presence in Chattanooga, TN. Valid driver's license. Reliable transportation. Ability to stand, walk for long periods of time while maintaining a professional image. Weekend availability. Must be able to pass a background check and MVR
Dynamic Group reserves the right to perform pre-employment screenings, including background checks, MVRS, employment history, references, etc.