Job Description

About Us

Red Phone Booth

is a 1920s-inspired, award-winning speakeasy and cigar lounge known for handcrafted cocktails, world-class cigars, and a discreet, luxurious ambiance. With multiple corporate and franchise locations across the United States, we create unforgettable experiences for an exclusive membership community. Our venues blend historic charm with modern hospitality--earning top recognition for service excellence, design innovation, and guest loyalty.

Role Summary

As

General Manager

of our newest Red Phone Booth location, you will be the entrepreneurial leader responsible for launching and scaling a premier destination for discerning guests. You'll drive membership growth, cultivate strategic partnerships, and deliver record-setting VIP experiences--while ensuring operational excellence and profitability. Reporting directly to the

Franchise Owners

, you will set the standard for what it means to be part of the Red Phone Booth family.

Key Responsibilities

P&L Ownership & Reporting

Own full P&L accountability; deliver against revenue, margin, and cost targets. Produce monthly performance reports and strategic action plans for continuous improvement.
Membership Sales & Retention

Onboard

1,200+ members

within the first

12 months

; achieve

? 80%

annual renewal rate. Lead membership recruitment campaigns, referral programs, and retention initiatives.
Outbound Marketing & Partnerships

Build and maintain relationships with local hotels, restaurants, corporate clients, and influencers to drive events and referral pipelines. Represent Red Phone Booth at community and industry events to elevate brand awareness.
Daily Operations & Guest Experience

Oversee all front- and back-of-house functions, ensuring seamless service from welcome to farewell. Curate and execute high-impact events, tastings, and exclusive member-only activations.
Team Leadership & Development

Recruit, train, and mentor a high-performing team of hospitality professionals. Foster a culture of excellence, accountability, and continuous learning.
Brand Standards & Compliance

Uphold luxury brand standards across service, aesthetics, and regulatory requirements. Implement SOPs and quality audits to maintain operational rigor.
Required Qualifications & Experience

7+ years

leadership experience in luxury food & beverage, private-club, or high-end hospitality concepts. Demonstrated P&L management and budgeting expertise. Proven success in membership/subscription-based sales--meeting or exceeding targets. Experience building strategic local partnerships (hotels, restaurants, influencers) that drive measurable ROI. Exceptional guest-service mindset with a track record of five-star experiences. Strong analytical skills and comfort using data-driven decision tools.
Desired Attributes

Charismatic relationship builder and community ambassador--comfortable with C-suite leaders and local tastemakers. Entrepreneurial, innovative, and action-oriented; able to pivot quickly. Excellent communicator and public speaker; confident hosting, presenting, and networking. Genuine passion for cigars, craft cocktails, and immersive hospitality experiences.
Performance Metrics

Membership Success:

New member sign-ups and

? 80%

year-over-year retention.

Financial Targets:

Revenue per square foot, gross margin, and net P&L performance.

Event Excellence:

Attendance, member feedback scores, and event ROI.

Partnership Impact:

Number/value of activations, referral conversions, and brand mentions.
Compensation & Benefits

Competitive base salary (commensurate with experience). Performance-based bonus tied to membership and revenue goals. Professional development and growth opportunities within an expanding luxury hospitality group.
Job Type: Full-time

Pay: $65,000.00 - $90,000.00 per year

Benefits:

Employee discount Paid time off Paid training
Experience:

General Manager: 2 years (Preferred)
Work Location: In person