Job Description

The General Manager, Dedicated Implementation will be responsible for facilitating the implementation of new business startups for DCC operations in a customer-focused manner by coordinating all start up activities both internal and external.

Responsibilities

Acts as the primary owner/facilitator of implementation- Creating and Executing an Implementation Plan for new business Start Ups Responsible for execution on day one until the operation is fully up and running at a high-quality level with documented KPI's required by the customer. Work with new customers to understand their business while training new fleet/account managers on Covenant systems. Assist in coaching/mentoring a group of experienced drivers and operation leaders Assist in all operations, startup related tasks through the planning and implementation process until the operation is running handed off to the locally assigned team. Achieve specific customer service and key company goals while managing high-value client relationships. ?
Implementation project management -Actively manages project plans, expectations, progress and risks utilizing project management methods and professional acumen. Responsible for Customer Engagement throughout the implementation process and transition period Manage start up budget When not actively involved in an implementation project, actively work on operations improvement as indicated by Director, VP, SVP, or EVP of Dedicated Operations. Operational improvement and oversight. Maintains compliance with applicable laws, regulations, policies, and best practices. Serve as the primary point of contact for client inquiries, concerns, and escalations. Promote and support safety 1st culture. Oversee payroll, billing, and compliance during start up implementation.

Knowledge, Skills, and Abilities

Excellent project management skills Excellent Verbal and Written Communication Skills Demonstrated Strong Interpersonal, Analytical and Problem-solving skills Demonstrated ability to work in a fast-paced team environment Project leader skills Excellent customer engagement skills and ability to work with customer contacts at all levels Ability to work well with customer and internal departments Demonstrate ability to solve problems with minimal supervision Provide training and participation in cross training on dedicated accounts Working knowledge of DOT and other transportation related requirements Strong understanding of transportation regulations and safety standards.

Education/Experience

B.A. or equivalent in finance or Transportation, Logistics, Business Administration or related area or equivalent experience. 5+ years of Project Management, CI, or Operations experience. 5+ years of Transportation Operations experience AS400 experience is preferred but not required.

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure--ensuring your compensation is fair, motivating, and aligned with your growth.

Pay Range:

$72,155.00-$118,120.00

Pay Grade:

11

401(k) Match:

Build your future with our generous company match.

Serious Health Condition Pay:

Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health--from preventive care to peace of mind:

Medical, Dental & Vision Insurance

Telemedicine Access

Company-Paid Short & Long-Term Disability Coverage

Health Savings Account (HSA)

Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

Generous Paid Time Off (PTO)

Paid Company Holidays

Time off to Volunteer

Culture-Driven Perks

We've created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

Casual Dress Code:

Dress for your day.

Tuition Reimbursement:

Advance your education with financial support.

Employee Discount Program:

Exclusive savings on everyday essentials and more.

Dependent Care Flexible Spending Account (DFSA)

Adoption Assistance:

Meaningful support for growing families.

Employee Assistance Program (EAP):

Confidential, 24/7 support for life's challenges.

Pet Insurance:

To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer



Disability/Veteran



VEVRAA Federal Contractor