Job Description

Position Summary

The General Manager of Clinical Operations provides strategic and operational leadership across all occupational medicine clinics and onsite service programs. This role ensures alignment between clinical performance, operational efficiency, compliance, and client satisfaction. The General Manager is responsible for overseeing clinic managers, providers, and support staff; driving excellence in patient care delivery; optimizing revenue cycle performance; and ensuring compliance with DOT, OSHA, HIPAA, and corporate policies.

Key ResponsibilitiesOperational Leadership

Oversee daily clinical operations across all occupational medicine locations and mobile/onsite programs. Ensure clinics operate efficiently with optimal patient flow, staff coverage, and equipment readiness. Develop and monitor operational KPIs (visit volume, turnaround times, employer satisfaction, EMR compliance, etc.). Standardize workflows and protocols for exams, drug/alcohol testing, injury management, and telemedicine services. Coordinate with HR, Finance, and Compliance to align staffing, payroll, and policy execution.

Clinical Performance & Compliance

Ensure compliance with all applicable DOT, OSHA, HIPAA, and CLIA regulations. Oversee provider credentialing, medical assistant certifications (BAT, DOT collector, CPR), and annual competency validations. Maintain clinical quality assurance standards, including documentation accuracy, record retention, and chart audits. Partner with the Medical Director on clinical policy updates, injury treatment protocols, and continuing education.

People & Leadership Development

Directly supervise Clinic Managers and ensure consistent performance management across all sites. Oversee recruitment, training, and retention of clinical and support staff. Implement leadership development programs for Clinic Leads and Managers. Foster a culture of accountability, communication, and professional growth.

Client & Business Relations

Serve as the primary operational liaison for key occupational health clients. Oversee scheduling and delivery of onsite services, random testing events, and corporate wellness initiatives. Monitor client satisfaction scores and address concerns promptly. Collaborate with Business Development and Sales to support new client onboarding and service expansions.

Financial & Strategic Management

Partner with Finance to review P&L statements, clinic budgets, and staffing costs. Implement productivity benchmarks and cost-control measures to maximize profitability. Participate in strategic planning, forecasting, and performance reporting. Identify opportunities for service expansion, process automation, and operational improvement.

Qualifications

Bachelor's degree in Healthcare Administration, Business, or related field required; Master's preferred. Minimum 5 years of multi-site clinical operations management experience (Occupational Medicine or Urgent Care preferred). Strong understanding of DOT, OSHA, HIPAA, and workers' compensation procedures. Proven track record in staff leadership, financial management, and client relations. Proficiency with EMR systems and reporting dashboards. Exceptional communication, problem-solving, and organizational skills.

Core Competencies

Strategic Leadership & Decision-Making Regulatory & Compliance Oversight Financial Acumen & KPI Management Staff Development & Retention Operational Efficiency & Process Improvement Client Service Orientation Change Management & Continuous Improvement

Performance Indicators (KPIs)

Clinic productivity (visits per provider/day, turnaround times) Compliance audit scores (HIPAA, DOT, QA audits) Client satisfaction ratings Staff retention and turnover rates Operational margin and expense control Timeliness and accuracy of reporting and communication
Job Type: Full-time

Pay: $82,000.00 - $90,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance
Experience:

Operations management: 3 years (Required) Quality assurance: 3 years (Required) Customer relationship management: 3 years (Required)
Work Location: In person