Job Description

Fifth Third Arena | Chicago, IL

Where great hospitality meets great hockey ~

For nearly 30 years,

One Off Hospitality

has been shaping Chicago's dining scene with iconic restaurants and bars built on creativity, care, and genuine hospitality. Now, we're bringing that same energy to

Fifth Third Arena

, home of the

Chicago Blackhawks

!


The

General Manager

oversees all food and beverage operations at

Fifth Third Arena

, the official practice facility of the

Chicago Blackhawks

. This leadership role manages two signature concepts:

Rocky's Bar

- a tribute to the late Chairman

Rocky Wirtz

, and a fan-favorite from the United Center, anchoring the arena's dining experience with elevated cocktails, curated food offerings, and a warm, welcoming atmosphere that celebrates a life well lived.

Raise the Cup Cafe

- an all-day destination serving

coffee and premium bites

, designed to fuel athletes, guests, and staff with quality and care.

The General Manager drives operational excellence, upholds brand standards, and leads a passionate team dedicated to creating memorable guest experiences in every interaction.

REPORTS TO:

Head of Culinary Operations

TYPE:

Salary / Full-time

FLSA:

Exempt

Essential Duties and Responsibilities

Oversee day-to-day operations of Rocky's Bar and Raise the Cup Cafe, ensuring exceptional service, quality, and efficiency Lead, train, and develop team members to deliver consistent, high-quality hospitality aligned with One Off Hospitality and Chicago Blackhawks standards Conduct regular leadership and pre-shift meetings to communicate financial goals, service standards, operational priorities, and team updates Oversee payroll edits and labor management to ensure compliance and accuracy Monitor budgets, financial performance, and P&L statements to meet or exceed operational and profitability goals Ensure all food and beverage service areas are compliant with health, sanitation, and safety regulations Manage vendor relationships, purchasing, and inventory control for both locations Foster a collaborative relationship between the bar, cafe, and kitchen teams to ensure seamless coordination and communication Handle guest inquiries and resolve issues in a professional, solution-oriented manner Oversee facility maintenance and ensure all spaces meet standards for cleanliness, safety, and aesthetic presentation Balance administrative responsibilities with active floor management, maintaining a visible leadership presence during service Monitor labor costs, revenue targets, and profitability, identifying opportunities for innovation and improvement Uphold and promote the values, mission, and brand identity of

One Off Hospitality

,

Fifth Third Arena

, and the

Chicago Blackhawks

organization Foster a positive, inclusive, and team-oriented work culture rooted in hospitality, professionalism, and fun Partner with arena leadership to support events, special programs, and community activations Serve as an ambassador for Fifth Third Arena's guest experience, embodying the warmth, integrity, and passion of the Blackhawks brand Perform additional duties as assigned by senior leadership

Minimum Qualifications (Education, Experience, Skills)

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred Minimum

5 years of management experience

in restaurant, bar, or hospitality operations Strong beverage and culinary knowledge, with experience managing both bar and cafe-style concepts

Illinois Manager Food Sanitation Certification

,

Allergen Certification

, and

BASSET Certification

required Proven leadership ability with experience in training, staff development, and team motivation Financial literacy, including budgeting, forecasting, and P&L management Excellent communication, organization, and problem-solving skills Proficiency with POS and scheduling systems (e.g., Toast, 7shifts, or similar) Ability to manage multiple priorities in a fast-paced environment with composure and professionalism. Flexible schedule, including availability on evenings, weekends, and event days Commitment to maintaining the highest standards of service, cleanliness, and safety

Physical Demands and Work Environment

Ability to operate and use all equipment necessary to manage bar and cafe operations Ability to move or handle items weighing up to 50 pounds Ability to stand or walk for extended periods (8-10 hours per day) Must be able to tolerate potential allergens, including peanuts, dairy, gluten, soy, seafood, and shellfish Ability to work varied shifts based on business and event needs

Who We Are:

For almost 30 years,

One Off Hospitality

has developed and operated some of Chicago's most beloved places to eat and drink. More importantly, we're a group of people - chefs, hospitality veterans, managers and creators - who believe in the power of treating our guests like family and our restaurants like home.

Equal Employment Opportunity Statement:

One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Join us in leading the next chapter of hospitality excellence at Fifth Third Arena -- where every service moment reflects the passion, pride, and spirit of Chicago hockey.