Job Description

The Role:

We're looking for a proactive, service-driven

General Manager

to lead front-of-house operations with a focus on

leadership, guest experience, and financial literacy.

This person will lead the management team in operations and help to create an energetic work environment as well as contribute to the success of the business as a whole.

What you'll do:

Guest experience and Service Standards: Facilitate staff training to promote service expectations, upselling techniques, and high-impact hospitality to guests to ensure the best guest experience Walk the floor to engage with guests, resolve issues, and monitor vibe/energy levels Build and maintain strong relationships with guests, clients, and repeat event partners Management: Supervise and schedule the hourly staff with an emphasis on guest experience and operating standards. Support general food and beverage operations by being MOD and fielding issues that arise during the shift. Manage payroll and timecard punches and ensure accuracy with paying staff on time. Supervise a full management staff and oversee their areas of responsibility by providing support and guidance. Uphold operating procedures and company standards with enthusiasm to ensure the team has clear goals and messaging in mind.

Qualifications:

2-4 years

of front-of-house management experience in food & beverage, preferably in a high-volume or event-driven venue Are

organized

and familiar with Payroll, P&Ls, reservation platforms, and scheduling Strong leadership, problem-solving, and multitasking skills, with an emphasis on proactiveness and communication Have a

vibrant personality

and can engage with guests comfortably and easily Understand

Charlotte's South End scene

, its demographic, and how to tap into what's culturally relevant A general fluency in sports, and using that knowledge to

plan and execute

scheduling and events throughout the year Comfortable

working across departments

and collaborating on campaigns, events, and activations Available during nights, weekends, holidays, and major sporting events

Pay Range:

$90,000 to $110,000 plus bonus

Benefits:

50% Employer-paid Healthcare 80 Accrued PTO hours annually (Jan - Dec)

Work Location: In person & On-site

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance
Experience:

General Manager: 3 years (Required)
License/Certification:

Driver's License (Preferred)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred)
Ability to Commute:

Charlotte, NC 28203 (Required)
Ability to Relocate:

Charlotte, NC 28203: Relocate before starting work (Required)
Work Location: In person