Job Description

The Mainstay Suites is seeking a General Manager who will direct and coordinate guest service activities and operations at the hotel. They must demonstrate a commitment to top-notch service with the drive to ensure that every guest feels welcome and leaves thoroughly satisfied. This individual must have the ability to work under pressure and in a fast-paced environment. This person will support all departments in handling complex situations. This position requires a dedicated team player that leads by example and looks for opportunities to contribute to the team's success.
Key responsibilities of the role include but not limited to:Leadership / Mentoring role for Hotel's Front Office employees. Maintains complete knowledge of all Front Office, Housekeeping, Laundry, and Maintenance departments policies/service procedures. Maintains a clean, pleasant, and safe working environment. Reviews daily checklists to ensure communication and completion of tasks between all shifts. Create and maintain a quality, professional work environment. Provides clear lines of communication between General Manager, maintenance, housekeeping, and the front desk staff. Be aware of daily situations: occupancy, average daily rate, VIP's, groups in-house, assignments, advertising and available promotions. Maintain complete knowledge of: a) all hotel features and services b) all room types, rates, special packages and promotions c) daily arrivals / departures / room availability d) scheduled in-house group activities. Anticipate guests and employees needs and respond promptly. Promote positive guest relations at all times. Assists with special projects as assigned.

Basic Qualifications:Minimum 2 years progressive management experience preffered. Flexible schedule a must. Must be willing to work weekends, holidays and overtime as necessitated by the needs of the business. Have a strong computers skills and ability to learn new operational systems. Ability to perform moderately complex arithmetic functions using a calculator in a timely and accurate manner. Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests.


#hc167701