Job Description

Our associates celebrate lives. We celebrate our associates.


Consider the possibilities of joining a Great Place to Work!


Manage the daily operations of a single Cemetery location and a single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

Work with local and Market Leadership to develop an annual business plan and budget, as well as financial, production, and revenue goals Accountable for monitoring and achieving annual financial goals Approve expenditures and invoices, including overtime

Operations

Manage the daily activities, ensuring on-time services Assure the location's operating practices comply with applicable federal and state regulations and Company policies Establish location goals and priorities Effectively present and communicate Company and Market strategies, values, and goals to staff Manage frontline supervisor's responsibilities, expectations, and accountabilities Collaborate with local Management for resource sharing, ideas, and business or operational enhancements Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Ensure the maintenance of buildings, facilities, and grounds is clean, manicured, and in working order, budgeting appropriately for repairs, including equipment and furniture

People Development

Develop a strong, trusting, and reliable team Understand team members' career aspirations and provide assignments to develop skills and or close gaps Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans, and terminations Collaborate with Human Resources and Market Leadership for recruiting and retention

Other

Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company Develop and or implement plans to improve the customer satisfaction index and online community reviews

MINIMUM REQUIREMENTS

Education

High school diploma or equivalent Technical schooling diploma or Mortuary Science preferred

Experience

Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities Minimum (2) years of experience managing people or projects Budgeting and expense control experience strongly preferred

Knowledge, Skills, and Abilities

Ability to work evenings and weekends Financial and business acumen Proficient in the MS Office suite Excellent customer service skills Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Postal Code: 00984
Category (Portal Searching): Operations
Job Location: US-PR - Carolina