Job Description

As a Geek Squad Agent, you\xe2\x80\x99ll be the first point of contact for people seeking technology support, knowledge and solutions. We\xe2\x80\x99ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we\xe2\x80\x99ll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.

What you\xe2\x80\x99ll do

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  Provide positive, timely service to customers during the check-in and checkout process
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  Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
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  Help set up and repair technology devices for customers
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  Monitor service queues and provide accurate status updates to customers
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  Clearly communicate and partner with fellow agents

Basic Qualifications

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  Experience using and learning about consumer electronics
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  Ability to work successfully as part of a team
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  Ability to prioritize and multi-task in a fast-paced environment
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  Ability to work a flexible schedule, including holidays, nights and weekends

Why you\xe2\x80\x99ll love it here

We\xe2\x80\x99re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

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  Competitive pay
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  Generous employee discount
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  Financial savings and retirement resources
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  Support for your physical and mental well-being

About us

As part of the Best Buy team, you\xe2\x80\x99ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life \xe2\x80\x94 in our stores, online and in customers\xe2\x80\x99 homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We\xe2\x80\x99re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.\xe2\x84\xa2

Join our team!

While you\'re busy delivering on our belief of making technology work for our customers, we\'re working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

Ready? Let\'s do this!

If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.