Job Description

Position Overview:

META PC

is seeking a skilled and experienced Repair Technician to join our service center team and support the growth of our repair operations. The ideal candidate will have a strong technical background in computer hardware repair, diagnostics, data recovery, upgrades, remote support, customer service, and ticketing systems (including automation workflows). This role requires proven ability to efficiently identify and resolve a wide range of technical issues while maintaining high-quality service standards.

Key Responsibilities:

Diagnostic and Troubleshooting:

Diagnose and repair custom-built gaming PCs, desktops, and laptops. Perform hardware troubleshooting, component replacement, and cable management. Assemble and test high-performance gaming PCs to company quality standards. Identify and resolve software, BIOS, and driver-related issues

Technical Support:

Provide technical guidance and support to customers and fellow technicians, troubleshooting complex repair issues, and offering solutions to ensure timely resolution.

Quality Assurance:

Follow quality control measures to maintain the highest standards of repair quality and customer satisfaction. Communicate with customers regarding repair status, findings, and recommendations. Collaborate with sales and support teams to ensure a seamless customer experience

Attention to Detail:

Adhere to standard work instructions (SWIs) and company quality procedures. Maintain a clean, organized, and safe workstation

Qualifications:

Proven experience in diagnosing and fixing hardware and software issues. Ability to diagnose complex hardware/software issues efficiently. Strong problem-solving skills and attention to detail, with the ability to effectively troubleshoot and resolve complex technical issues. Excellent communication and interpersonal skills, with the ability to interact professionally with team members and customers, including customer escalations. Proficiency in computer hardware and software systems, including diagnostic tools, repair software, and help desk systems. Ability to work in a fast-paced environment and adapt to changing priorities. Experience in sales and communicate with customers. Must be punctual, reliable, and accountable for assigned repairs.

Benefits:

Competitive pay Health, dental, and vision insurance Paid time off and holidays Opportunities for professional growth and advancement
META PCS is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance
Work Location: In person