Job Description

Animal Welfare Association is a Great Place to Work
AWA employees become part of a greater mission to make a difference in the lives of thousands of animals.
Benefits for Full Time Employees
Health Insurance
Vacation and Holidays
Discounts on Pet Vaccinations and Medications
The Joy of Helping Homeless Animals Find Homes!

Full-Time Pet Clinic Receptionist

Full-Time Pet Clinic Receptionist

Pay:

$16.00 per hour

:

Objective:

Provide administrative support for the Pet Clinic and assist the public regarding medication, procedures, scheduling appointments, and processing invoices and payments.

Essential Functions:

Facility & Infrastructure & Procurement Support

Adheres to agency SOPs, including standard best practices on safety and compliance.

Primary support for the clinic reception desk:

Answer incoming calls and check/return messages

Schedule appointments

Update cancellations

Fill openings as needed

Confirm appointments the day before

Greet and assist all visitors/volunteers

Process paperwork as needed

Assist with the flow of incoming animals throughout designated areas; take animal weights as needed.
Process all reminder emails, calls, and postings.
Stock, clean, and organize the clinic lobby area and the reception desk.
Ensure deposits are taken and applied to the client account.
Responsible for obtaining and uploading medical history to patient files.

Position Requirements:

Humane treatment of animals

Ability to accept and explain concepts of prepubescent sterilization, prerelease sterilization of adopted animals, and humane euthanasia

Knowledge of animal diseases and disorders, spay/neuter procedures, and animal handling/restraint

Familiarity with medical terminology and willingness to learn

Ability to handle multiple tasks simultaneously

Strong time management and prioritization skills

Effective communication skills

Qualifications:

High School graduate required

1-3 years' experience in a high-contact customer service position

Working knowledge of computer systems and programs

Physical Factors:

Work performed in an animal clinic; high exposure to animals Ability to lift up to 50 lbs. unassisted, and over 50 lbs. with assistance Potential exposure to zoonotic diseases, fractious animals, high noise levels, wet surfaces, hazardous chemicals, and sharp objects Long periods of standing, bending, stooping, reaching, and outdoor work in varying climates may be required

Job Type:

Full-time

Benefits:

Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person