Job Description

About the Role

We're looking for a motivated Full-Time Team Lead to guide our store team during peak business hours. This is a leadership position at Top Ten Liquors; you'll be the go-to during busy times when an assistant manager or store manager isn't present. You'll be in charge of ensuring strong sales performance, smooth operations, and an exceptional customer experience. This is an ideal role for someone who is eager to grow - we are looking to develop the right candidates into higher leadership roles in the company.

You will lead by example, living our core values every day:

Entrepreneurial Mindset:

Take initiative and embrace creative problem-solving to improve team performance and customer experience.

Service:

Deliver empathetic, urgent support to both customers and team members.

Integrity:

Always do the right thing, even when it's difficult.

Community:

Build strong connections with customers, vendors, and your coworkers to create a welcoming environment.

Organizational Excellence:

Strive for continuous improvement in all operational tasks to keep the store running smoothly.

Key Responsibilities

Lead the Team

: Set the tone during peak shifts, lead by example, and coach team members to maintain energy, focus, and efficiency during high-traffic periods.

Drive Sales

: Actively engage with customers to understand their needs, promote featured and high-margin products, and coach your team to consistently meet and exceed sales goals.

Open and Close the Store

: Perform opening and/or closing responsibilities as scheduled, including keyholder duties, cash handling, store security, and shift handoff communication.

Support Daily Operations

: Delegate and perform daily tasks such as stocking, merchandising, and cleaning while ensuring a safe and welcoming shopping environment.

Customer Experience Leadership

: Be a visible and responsive leader on the floor, resolving customer concerns promptly and promoting a service-first culture.

Uphold Standards

: Enforce store policies, ensure ID checks are done properly, and maintain compliance with all alcohol laws and company procedures.

Communicate Effectively

: Serve as the communication bridge between associates and store leadership; report operational issues or employee feedback as needed.

Qualifications

Previous retail experience required; leadership or keyholder experience strongly preferred 21+ years of age Demonstrated ability to drive sales and coach others to perform at their best Comfortable with POS systems, cash handling, and opening/closing tasks Strong communicator, problem-solver, and motivator Must be available to work a variety of shifts, including evenings, weekends, and holidays Eagerness to grow into higher leadership roles within the company

Full-Time Team Lead Availability:

Must have open availability including flexible hours across weekdays, weekends, evenings, and holidays as needed. Time off requests should be submitted at least two weeks in advance to allow for schedule adjustments.

Physical Requirements

To perform the essential functions of this job, an individual must be able to meet the following physical demands with or without reasonable accommodation:

Frequently standing and walking, sometimes for extended periods Regularly lifting and/or moving up to 30 pounds Occasionally lifting/moving up to 50 pounds Reaching overhead and below the waist Bending, kneeling, or crouching as needed Using hands and fingers to handle merchandise, operate point-of-sale systems, and complete cleaning tasks

Working Conditions

Fast-paced retail environment, especially during weekends and holidays Frequent standing, walking, and interacting with customers during peak hours Occasional exposure to cold temperatures while stocking coolers Noise levels consistent with retail store settings May involve working alone during certain shifts (e.g., early opens or late closes)

Why Join Us?

Great benefit package - health insurance with company contribution, dental and vision insurance, 401(k) match, long-term disability, and a contribution to short-term disability Earn PTO for every hour you work Clear path for advancement -- we actively develop leaders from within Competitive hourly pay and full-time scheduling Be a key contributor during peak business times, when your leadership has the greatest impact Join a company that values service, integrity, and community

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $16.97 per hour

Expected hours: 30 - 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Work Location: In person