Job Description

Category : Client Operations

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world\xe2\x80\x99s population. This kind of growth wouldn\xe2\x80\x99t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Reporting to the Global Client Wellness Lead, the Site Wellness Lead will plan and implement overall wellness strategy for assigned account Trust & Safety, Content Moderation Operation.

The Site Wellness Lead will need to apply experiential learning, research, and analytic ability to create and develop strategy to reduce risks in managing content. Collaborating with multiple internal and external stakeholders to create effective strategies that raise awareness, educate and drive employee wellness, enhance mental health and keep people engaged.

Close collaboration will be required with various leaders throughout the organization to identify areas of opportunity in recruitment, staffing, training, and policy, among others, and implement action plans to improve and enhance wellness and reduce any negative impact of the work. They will be subject matter expert in Trust & Safety / Content moderation and will be able to provide thought leadership in the areas of wellness, engagement, and overall health.

• Developing & implementing a program wellness strategy, leading multiple initiatives, and core processes in the site, including mental health awareness, nutrition, physical activity, etc. and maintaining alignment across geographies.
• Manage team of Wellness coaches to drive wellness and related outcomes in Trust & Safety, focus on increasing resiliency and reducing risks in the Content Moderation space.
• Build a deep understanding of the nature of content type, specific goals, the nuances, and consistently delivering the best employee experience.
• Manage site wellness initiatives, ensuring that the client is kept up to date, internal stakeholders are aware of ongoing developments and each team member is using a consistent wellness framework. Focus on driving insights on wellness through strong innovation, analytics, and insights discipline.
• Leading development related to various benefits and experience on content development as well as employee engagement.
• Drive the Engagement calendar along with the Wellness Coaches for the assigned client/region to ensure new and innovative activities are enabled for the employees.
• Work with key cross functional stakeholders (Global Wellness, HR, Legal, Health & Safety) to ensure collaboration and effectiveness, escalations if any on annual strategy on Wellness.
• Host workshops and conduct Group sessions in conjunction with the Counselors.

• Bachelor\xe2\x80\x99s Degree in Labor Relations, Human Resources Management, Psychology, or other related fields is required
• Technical knowledge of health and insurance and wellness benefits
• Strong project management and problem-solving skills is required
• Team player with the ability to collaborate with multiple internal and external stakeholders at all levels of the organization and build strong relationships
• Previous experience managing a team
• Previous experience managing vendor(s)

• Minimum of 4 years prior Health and Wellness professional experience
• Minimum 2 years experience in BPO industry
• Minimum 3 years of Trust and Safety experience
• Ability to meet multiple demanding deadlines simultaneously
• Excellent communication and client management skills, presentation abilities and stakeholder management
• Strong organizational and analytical skills
• Demonstrated ability to interface with multiple levels of management
• Proven ability to work independently
• Ability to be flexible and work creatively and analytically in a problem-solving environment

Teleperformance