Job Description

Job Overview

Join our dynamic team as a Host/Host and become the welcoming face of our vibrant restaurant. In this lively role, you will create a warm, inviting atmosphere by greeting guests with enthusiasm and professionalism. Your energy and excellent communication skills will set the tone for an exceptional dining experience, ensuring guests feel valued from the moment they arrive. This paid position offers a fantastic opportunity to develop your hospitality skills while working in a fast-paced, friendly environment where guest satisfaction is our top priority.

Responsibilities

Greet guests promptly and warmly as they arrive, providing a positive first impression. Manage reservations and seating arrangements efficiently, using POS systems such as Aloha POS or Micros POS to organize waitlists and table assignments. Assist guests with seating preferences and answer any initial questions about the menu or restaurant policies. Coordinate with the serving staff to ensure smooth flow of service and timely seating. Maintain a clean and organized host stand, ensuring all materials are stocked and presentable. Handle guest inquiries over the phone with professionalism, demonstrating excellent phone etiquette and communication skills. Support guest relations by addressing concerns politely and escalating issues when necessary to ensure guest satisfaction. Assist in managing wait times during busy periods, providing accurate wait estimates and updates to guests. Contribute to a welcoming environment that promotes hospitality, guest services, and memorable experiences for all visitors.

Experience

Previous experience as a Host/Host or in food service is preferred but not required; we value enthusiasm and a positive attitude above all. Experience in restaurant operations, including familiarity with POS systems such as Aloha POS or Micros POS, is advantageous. Strong communication skills are essential for engaging with guests, team members, and management effectively. Experience in hotel or guest services can be beneficial, especially in delivering exceptional hospitality experiences. Candidates should demonstrate excellent phone etiquette and guest relations skills to foster positive interactions at all times. A background in serving or hospitality roles will help you excel in managing guest expectations and providing outstanding customer service. Join us to be part of an energetic team dedicated to creating memorable dining moments!

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

Employee discount Flexible schedule
Work Location: In person