Job Description

DCI Job Requirement for:

Field Support Representative

Location: Honolulu, Hawaii

Serve as an FSR Analyst

Work side-by-side with analysts to train and mentor users

Troubleshoot technical issues and develop new use cases

Solve unique and challenging problems

Help facilitate collaboration across a global enterprise

Provide desk-side training to analysts

Train analysts/operators in a classroom and operational setting

Staff the Help Desk

Respond to user requests and work with the engineering team to troubleshoot issues
Provide feedback to the engineering team about product

Attend and provide assistance during briefings with senior leaders

Proactively develop relationships with users at customer site and surface use case gaps.

Build initial dashboard products and assist users with building questions

Answer questions from senior leaders

Qualifications

:

5+ years of experience fusing intelligence capabilities in support of operations

Prior experience with Gaia required:

Gotham, AIDP, Maven or Foundry experience is a plus
Experience supporting Naval contracts

Technical background with working knowledge of:

HTML, Ruby, Python and/or Java, as well hardware, networks, and server administration
Experience training analyst in a classroom setting

Strong knowledge of Excel

Active TS/SCI Security Clearance

Job Type: Full-time

Salary: $120,000-$165,000

Job Type: Full-time

Pay: $120,000.00 - $165,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Relocation assistance Retirement plan Tuition reimbursement Vision insurance
Experience:

intel analysis : 5 years (Preferred) fusion cell: 3 years (Preferred) supporting naval or joint environments : 3 years (Preferred) Gaia and/or AIDP: 3 years (Preferred)
Security clearance:

Top Secret (Required)
Work Location: In person