Job Description

Overview

We are seeking a dynamic and experienced Front Office Supervisor to oversee the daily operations of our hotel's front desk. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a comprehensive understanding of hospitality management. This role is crucial in ensuring guest satisfaction, facilitating smooth check-in/check-out processes, and maintaining efficient front desk operations. Bilingual or multilingual skills are highly desirable to effectively communicate with diverse guests. The Front Office Supervisor will play a key role in maintaining a welcoming environment and upholding the high standards of our hotel.

Duties

Supervise and coordinate front desk activities, including guest check-in and check-out procedures Manage guest inquiries, complaints, and requests with professionalism and courtesy Oversee reservations, cancellations, and room assignments to optimize occupancy rates Train and mentor front desk staff on hotel policies, customer service standards, biling, and phone etiquette Handle and review night audit procedures to ensure accurate financial records and reporting Maintain phone systems, ensuring prompt and courteous communication at all times Assist with guest relations efforts to enhance overall guest experience Monitor front desk operations for efficiency and adherence to hotel standards and handbook Collaborate with housekeeping, maintenance, and other departments to ensure seamless operation

Skills

Proven experience in hospitality, management or hotel management roles, atleast 2+ years of hospitality experience Strong customer service skills with a focus on guest satisfaction Excellent communication skills, including phone etiquette and multi-line phone system operation Ability to lead and motivate a team in a fast-paced environment Bilingual or multilingual abilities are preferred for effective guest communication Knowledge of hotel operations, including night audit procedures and guest services Exceptional organizational skills with attention to detail in managing reservations and guest requests Ability to handle stressful situations professionally while maintaining a positive attitude
This position offers an exciting opportunity for individuals passionate about hospitality management and dedicated to providing outstanding guest experiences.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

Employee discount Paid time off
Education:

Bachelor's (Preferred)
Experience:

Supervising: 2 years (Preferred)
Shift availability:

Night Shift (Required) Day Shift (Required) Overnight Shift (Preferred)
Ability to Commute:

Poughkeepsie, NY 12601 (Required)
Work Location: In person