Job Description

About the Role

We are a BUSY podiatry clinic in Gilbert & we need a front desk superstar!

We're looking for that front desk person -- the unicorn who can juggle phones, paperwork, patients, and the occasional curveball like the printer deciding to "take a personal day." If you thrive in a busy medical environment, can multitask without combusting, and love being the reason everything runs smoothly, keep reading.

Also, we do a

lot

of marketing. So if the idea of being in a TikTok, Reels video, or an office photo makes you want to hide under a desk... this might not be your vibe. If you're cool with appearing onscreen occasionally (fully clothed, fully professional, and fully fun), you'll fit right in.

Your Daily Responsibilities (aka: The Things That Keep This Clinic Alive)

Patient Check-In & Check-Out (Front Desk Royalty Duties)

Greet patients with A+ energy and professionalism; even before your coffee hits. Verify demographics, insurance, and all the important details patients somehow forget every single visit. Collect co-pays, outstanding balances, and keep financial conversations calm + professional. Make sure patients actually fill out their online paperwork and don't pretend they "didn't see the link." Keep check-in/check-out flowing efficiently so no one feels lost or forgotten.

Scheduling & Communication (You = Air Traffic Control)

Manage phone lines like a seasoned call center boss -- scheduling, canceling, rescheduling, and gently reminding people we are not psychic about their appointment needs. Protect the schedule with your life: no empty slots, no chaos. Send appointment reminders, follow-up messages, and "hey, don't forget your referral" notices. Communicate patient needs to providers and back-office staff because mind-reading is not in anyone's job description.

Insurance, Authorization, & Admin (The Glamorous Part... Kidding)

Verify insurance and eligibility like the administrative detective you are. Obtain referrals, and approvals -- and track them so they don't vanish into the abyss. Scan, upload, and index every document correctly (bless those who label files properly). Ensure charts are complete, organized, and make sense to anyone who opens them.

Clinic Flow & Support (You're the Glue, Sorry About It)

Work closely with providers and medical assistants to keep them running on time (or as close as actually possible). Help manage patient flow in the lobby, prioritizing, updating, smoothing things over when someone is grumpy. Keep the front desk clean, stocked, and aesthetically acceptable. Jump in with miscellaneous tasks because teamwork makes the dream work (and makes the day less chaotic).

Professionalism With Flavor (Your Signature Style)

Maintain a friendly, polished tone even when dealing with stress or spicy patient attitudes. Use good judgment, you're representing the practice from the moment the door opens. Bring your "I'm adaptable and capable AF" energy daily. Uphold confidentiality, HIPAA compliance, and general common sense at all times. Adapt to a busy environment without folding like a lawn chair. Bring team energy, accountability, and a positive attitude.

Preferred Foot & Ankle is a non-smoking environment.

All applicants must pass a background check and drug test.

What You Bring to the Table

Customer service that's elite (bonus points for de-escalation skills). Strong organizational instincts -- color-coded calendars are welcome here. Multitasking talent without sacrificing accuracy. Ability to handle busy clinic energy with minimal internal screaming. Tech comfort: phones, EMRs, printers, scanners... all of it. A team-first mindset -- zero drama, big accountability vibes.

Why You'll Love Working Here

Supportive leadership that communicates clearly and doesn't micromanage. Opportunities to grow -- we love promoting our own. Fast-paced environment where you'll never be bored. A workplace culture with humor, boundaries, and "we're all in this together" energy.

If This Feels Like Your Personality Wrapped in a :

Send us your resume. We'd love to meet you.

Pay: $16.50 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person