Job Description

Job Overview

We are seeking a professional and organized Front Office Associate to join our orthodontic team. This role is essential in providing exceptional service to our patients and parents, managing administrative tasks, and ensuring the smooth operation of our practice. The ideal candidate will be friendly , highly organized, and demonstrate excellent communication abilities. Bilingual skills are a plus to effectively serve diverse clients and visitors. This position offers an engaging work environment where attention to detail and multitasking are valued.

Duties

Greet visitors and clients in a courteous and professional manner Manage multi-line phone systems, screen calls, and direct inquiries appropriately Handle appointment scheduling and calendar management using Orthotrac software Perform data entry, filing, and maintain accurate records using our office software Assist with administrative tasks such as proofreading documents, managing correspondence, and supporting office operations Provide patient support via phone, email, or in-person interactions with excellent phone etiquette Manage office supplies inventory and coordinate with vendors as needed Maintain a clean, organized reception area to promote a welcoming environment

Skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications Strong computer literacy with experience in office management software Excellent organizational skills with the ability to prioritize tasks Effective communication skills, both verbal and written; bilingual abilities are a plus Previous clerical or administrative experience in an office setting is highly desirable Knowledge of front desk operations, multi-line phone systems, and customer service best practices Attention to detail for proofreading documents and managing records accurately Ability to handle multiple responsibilities efficiently while maintaining professionalism and courtesy at all times Willingness to learn the habits of an highly successful orthodontic practice
This role is ideal for candidates who can thrive in dynamic environments that require multitasking, excellent organizational skills, and a friendly demeanor.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 36 per week

Benefits:

401(k) Health insurance Paid time off
Work Location: In person