Job Description

The Front Office Manager will be responsible for all front office functions and staff. Areas of responsibility include Front Desk, Bell Staff and others as applicable. You will work closely with the Operations Managers and employees to ensure our guests have a memorable experience. Your responsibilities include guest arrival and departure procedures, hiring and training staff, while upholding the Whitney Peak service standards. Front Office Manager must have exceptional interpersonal skills and an ability to deal with difficult situations in a diplomatic manner while exhibiting professionalism. Expected to be present on the floor most of the time, managing all day-to-day operations. Strives to continually improve guest and employee satisfaction and maximize financial performance.

Job Qualifications:

Hospitality experience with a strong knowledge of Reno and the surrounding areas

Able to organize, plan ahead and manage workload effectively

Participate in the selection and hiring process of front desk personnel

Able to develop a front desk schedule on weekly basis

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

Ability to prepare performance reports, revenue and occupancy forecasting

Ability to multitask effectively in an innovative, fast-paced environment

Experience using Opera/Micros preferred

Proficiency in English (oral and written)

Excellent computer skills, specifically Microsoft Office

Minimum one year of Front Office Manager Experience

Minimum two years Customer Service experience

College or University degree in Hospitality/Customer Service or experience in a guest services role preferred

Job Type: Full-time

Pay: $55,000.00 - $58,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Experience:

Front Desk Manager: 1 year (Required)
Ability to Commute:

Reno, NV 89501 (Required)
Work Location: In person