Job Description

Job Title

Front Office Lead - Urgent Care

As the Front Office Lead you are a critical member of our team committed to delivering great care to our patients and to working effectively and respectfully with one another. You are key to our promise of delivering an exceptional patient experience by performing administrative tasks in the Urgent Care setting under the direct supervision of the Site Manager.

Clerical/FD Responsibilities

Register patients using EHR platform Obtain HIPAA and Treatment consent forms Schedule/Cancel appointments as requested Follow up if patient does not show Verify demographics and insurance information Scan forms into the PM/EMR system (ie: Photo ID, Insurance Cards, Registration/Consent forms, etc.) Verify PCP and pharmacy information Real time insurance verification Occupational Health Accounts Verify accounts, payment process, sending records and f/u Collect Fees, balances, and Copays Log and post all payments Closing Envelope Place cash & log in Closing Envelope and place in safe Verify cash box Medical record release Maintain HIPAA protocols Closing duties - Taking out trash, cleaning up workspace

Additional Responsibilities as Front Office Lead

Responsible for Orienting/Training New Hires on Front Office workflows/policies/procedures Assist site manager with reviewing employee performance on front desk responsibilities Assist with ordering office supplies Maintain clinic cleanliness/organization 3 Shifts Per week (10 or 12 hour shifts) Assist site manager with managing schedule and call-ins Two days per week on call to cover call-ins Obtain additional training as needed (ie: DOT Drug/BAT testing, etc.) Additional tasks/duties as assigned by your site manager
Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance
Application Question(s):

How many years of Medical Assistant experience do you have? Are you available to work at least 5 days a week, 12 hour shifts (will only be scheduled for a maximum of 3 shifts)?

Education:

High school or equivalent (Required)
License/Certification:

Certified Medical Assistant (Preferred)
Work Location: In person