Job Description

Hope on Haven Hill (HHH) Mission: To support recovery and nurture the health and wellbeing of pregnant and parenting women with substance use disorder and their children by ensuring access to quality treatment and services.

Reports To: Associate Director

The Office Coordinator is responsible for: assisting with all office functions and duties that are performed according to policies and procedures, support provided to potential and incoming clients and/or visitors at HHH, answering telephones, assisting caller and/or transferring call to appropriate department, and assisting Management Staff as requested/required. Must be able to work efficiently in a busy office/clinical environment.

Major Responsibilities:

Responsible for greeting all office visitors and/or residents in the lobby area. Responsible for client registration, inspecting and scanning insurance cards, and collecting appropriate copays. Responsible for office duties such as word documents, scanning, copying, faxing and scheduling clients using current schedule software. Responsible for keeping lobby and classroom neat and tidy, free from trash. Tables and/or desks kept clean and chairs in orderly fashion. Responsible for answering all telephone lines, directing calls to the proper staff in the appropriate department. Responsible for taking in payments and recording financial transactions for OP Programs, credit card processing, donations, etc. and preparing daily report for Finance Department. Responsible for managing incoming mail as directed by Financial Procedures. Responsible for applying postage and sending out mail. Responsible for receiving goods, such as office supplies, checking packing slips, storage and sending the correct documentation to Finance Department. Responsible for communicating and working as a team member with all individuals on all shifts. Serves as a role model for clients regarding conduct within the office and in attire. Responsible to report all unusual behaviors observed to supervisor immediately. Any other duties as assigned by Management Staff. Tracking for all volunteer activity including paperwork.; Tracking an maintaining the transportation logs for the Finance & Organizational Director. Maintains the Census for all clients, which involves checking eligibility, authorizations, and client appointment reminders. Processes all Medical Insurance billing to Medicaid, MCO's and Commercial carriers in a timely manner. Follows through the process and corrects and claims denied and reprocess as needed. Has a strong understanding of billing and ICD-10 codes to complete both outpatient and residentials claims.
Minimum Position Requirements:

Ability to work with alcohol and/or drug addicted individuals. Ability to communicate effectively and respectfully; good inter-personal skills. Ability to maintain a warm and friendly demeanor with clients and potential clients, sometimes during stressful times of the day. If in recovery, provide evidence of personal stability as well as adhering to all HHH Policies as it relates to recovery. Demonstrable skill in using computers: Word, Excel, Access, etc. Ability to multi-task efficiently. Demonstrated proficiency in excellent customer service. Ability to communicate well in writing and verbally. Confidentiality a must and knowledge of 42 C.F.R. Part 2 and HIPAA.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit, walk, use hand and fingers, reach with hands, arms and hear. The employee is occasionally required to stand, climb or balance, stoop, kneel and crouch. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance and color vision, peripheral vision, depth perception and ability to adjust focus. Specific hearing abilities required by this job include ability to hear phone callers

Other Requirements/Information:

Full time position. High school education and/or GED and experience in front office reception work and medical billing. Must be able to work occasional early mornings, evenings or weekends. Various background checks and/or medical exams as required by funders. Position based in Rochester, NH
Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance
Work Location: In person