Job Description

Job Overview

We are an insurance restoration contractor seeking a dedicated and professional Front Office Coordinator to join our team. The ideal candidate will be the first point of contact for our homeowners, providing exceptional customer service. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively in a fast-paced environment.

Responsibilities

Receive and process first notice of loss. Contact the homeowner and ensure accurate data entry into the system. Handle customer inquiries, requests, and complaints promptly and professionally. Maintain an organized front desk area. Demonstrate excellent phone etiquette when answering calls or responding to inquiries. Collaborate with other departments to ensure seamless service delivery. Assist management with administrative tasks.

Experience

Proven experience in office management or customer service roles is preferred. Strong computer literacy with proficiency in data entry and familiarity with Microsoft Office, Dash, and other web based applications. Excellent time management skills with the ability to prioritize tasks effectively. Strong administrative skills with attention to detail in all aspects of work.
If you are passionate about providing outstanding service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Front Office Coordinator.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Ability to Commute:

Ferndale, MI 48220 (Required)
Work Location: In person