Job Details
Job Location
Pacific 19 - KAILUA KONA, HI
Position Type
Part Time
Job Shift
Any
FRONT OFFICE AGENT
Are you a good host at a party?
Do you make your guests feel welcome as they enter your space while you make sure that everything is ready?
Are you excited to recommend places to go, where to eat, and all the fun stuff that your neighborhood has to offer? If so, you may be a good fit as our Front Office Agent.
We are in search of a vivacious, engaging and customer-focused FRONT OFFICE AGENT.
Here\xe2\x80\x99s your main responsibility: As the front office agent, you will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all company standard operating procedures.
These are what you need to do: 1. Handle guest registration and room assignments, accommodating special requests whenever possible. 2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. 3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. 4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. 5. Cancel room reservations according to procedures. 6. Walk customers in a professional and courteous manner according to procedures. The ideal candidate is a "people-person" and will have open availability as the hotel is a 24-hour operation.
You may be assigned these:
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