Job Description

Summary:



The Front End Lead is first and foremost responsible for guest relations and satisfaction. He/She is responsible for helping to ensure the front end is operating at maximum efficiency. He/she is responsible for assisting the Service Manager and Assistant Service Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.

Key Responsibilities:

When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest Assist in managing all Service Counter functions Responsible for supervising and ensuring proper checking and bagging techniques are being used Make sure all guests are being taken care of when they enter and when they leave the premises Help with the Service Counter: Western Union, Utility Payments, Money Orders, Select A Seat, etc. During peak business times, the front end lead will be responsible for ensuring that guests are being taken care of in a quick manner by being on the front end and filling in where needed Help manage front end flowchart to ensure team members are sent on breaks at the appropriate time and ensure they are sent home on time Make sure that front end team members keep busy at all times Assist in cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, parking lot, etc. Assist with overall guest and team member safety Performs other duties as requested or required by management

Key Requirements:

High School diploma preferred Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours) * Ability to function as a team member and get along with others