Job Description

Job Summary:

The Front Desk/Receptionist I is the first of many important positions of the organization. The receptionist is responsible for performing a variety of tasks related to greeting patients, patient registration, answering the telephone, review of patient payer status, verification of Medicaid, Medicare, Self-Pay and Insurance eligibility and demonstrating the ability to be a team member and have knowledge and skills to appropriately communicate and interact with the patients, families and visitors of all age groups while being sensitive to their culture and religious beliefs.

CLASS CHARACTERISTICS

: This is the entry level class in the Front Desk/Receptionist series. This class is distinguished from Front Desk/Receptionist II by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters related to established procedures and guidelines as are positions allocated to Level II.


If you are ready to make a lasting impact on the community we serve, this is the perfect opportunity for you!

About Us

: At Mallory Community Health Center, we are committed to providing high-quality, patient-centered care to our community. We believe in a collaborative work environment where each team member plays an integral role in promoting the health and well-being of our patients.

Why Join Us?

Mission-Driven Work:

Support a community-focused healthcare organization dedicated to improving lives.

Professional Growth:

Opportunities for training, development, and career advancement.

Comprehensive Benefits:

Competitive salary, health insurance, retirement plans, and more.

Positive Work Environment:

Join a team of passionate professionals in a supportive setting.

Knowledge, Skills, and Abilities:

Strong interpersonal skills in order to provide excellent customer service. An understanding of and ability to maintain confidentiality guidelines. Ability to work well with people from diverse socioeconomic/cultural backgrounds. Knowledge of basic record keeping, filing systems, and electronic health records. Demonstrate skills in written and oral communications, including assisting patients with necessary forms of completion and daily cash drawer close-out and deposit.

Essential Duties and Responsibilities:

Greet patients and answer telephone in courteous and professional manner, address questions and direct calls. Maintain excellent "Customer Service" at all times; Exemplify being the "First Commercial". Responsible for verifying patient's Eligibility-Medicaid, Medicare, Private Insurance and Self Pay. Set up Patient Payment Plans. Appoint and reappoint patients, check patients in and out and accurately distribute payments. Review demographics, insurance, sliding scale eligibility (if applicable), and Primary Care Provider (PCP) designation at time of appointment. Input patient data in practice management system, scan the necessary documentation to patient electronic file, and generate an encounter. Collect insurance co-pay/deductible sliding scale fee and lab fees for outside orders at the time of appointment. Assist patients with patient registration forms and other initial data forms. Assist patients with scheduling and rescheduling appointments. Call patients to remind them of their appointments. Ensure patient confidentiality and provide patients with needed information. Verify patient file information one day prior to patient visit. Maintain high level of confidentiality and attention to detail while working with Scan all documents to be filed into electronic health record (EHR). Demonstrate the willingness to work with other staff and assist in other areas as needed. Crosstrain within dental department; assisting with day-to-day operations and presenting financial treatment plan alternatives to patients. Maintain and balance cash flow sheet with daily financial summary log on a daily basis. Responsible for attending staff and in-service meetings. Perform other necessary duties as required by the Community Health Center to meet the goals of providing primary health care.

Education and/or Work Experience Requirements:

AA Degree from a Business or Technical school with one-year experience or High school diploma or GED with 3 years of related and/or training or equivalent combination of education and experience. Knowledge of Electronic Health Records system (preferably Athena and Dentrix) preferred. Ability to maintain accurate, detailed reports and records. Ability to communicate effectively, verbally and in writing. Must have good organizational skills and be able to work independently as well as with others in a team environment.

Travel Requirements:

Occasional travel to other clinic sites and as necessary for optimum performance of duties and responsibilities.

EEO Statement:

Mallory Community Health Center is an equal opportunity employer and drug free workplace.

Americans with Disabilities:

Mallory Community Health Center is in compliance with the Americans with Disabilities Act (ADA) regulations as applicable.


The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The Center reserves the right to revise or change job duties and responsibilities as the business need arises.


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