Job Description

Overview:
We are seeking a highly motivated and detail-oriented Front Desk Clerk/Night Auditor to join our dynamic team. As a Front Desk Clerk/Night Auditor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel during the day and night shifts. This role requires a strong commitment to hospitality and the ability to work independently in a fast-paced environment.

Duties:
- Greet guests in a friendly and professional manner, answering inquiries and providing information on hotel services and policies.
- Check guests in and out of the hotel, ensuring accurate room assignments and handling any discrepancies.
- Handle guest requests and resolve any issues promptly and professionally.
- Manage the hotel's phone systems, answering and directing calls as needed.
- Perform night audit duties, including reconciling room charges, preparing nightly reports, and conducting physical counts of cash and property.
- Maintain the cleanliness and organization of the front desk area and surrounding public spaces.
- Provide administrative support to hotel management and other departments as needed.
- Utilize excellent communication and customer service skills to handle guest inquiries and resolve issues.
- Demonstrate a strong understanding of hotel operations and maintain confidentiality at all times.

Experience:
- Previous experience in a hospitality environment, preferably as a front desk clerk or night auditor.
- Proven customer service skills and a strong commitment to providing exceptional guest experiences.
- Ability to work independently and as part of a team in a fast-paced environment.
Skills:
- Excellent communication and customer service skills.
- Ability to work effectively in a dynamic environment with multiple priorities.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Strong commitment to providing exceptional guest experiences.

Job Types: Full-time, Part-time

Pay: $10.50 per hour

Expected hours: 24 - 40 per week

Schedule:

8 hour shift Evening shift Every weekend Holidays Overnight shift Weekends only
Application Question(s):

Are you able to go for The drug test, it will be conducted by a certified third-party provider?
Experience:

Hotel experience: 1 year (Preferred)
Shift availability:

Overnight Shift (Preferred) Night Shift (Preferred)
Work Location: In person