Job Description

Position Title:

Guest Services Representative-Second Shift

Reports To:

Guest Services Manager

Supervises:

None

Job Status:

Full-Time, Regular

FLSA Status:

Non-Exempt

Position Summary:

The Guest Services Representative will need to be proficient in providing quality customer service and possess the ability to multi-task. Basic computer operating skills are necessary. The Guest Services Representative must be able to perform cash handling procedures.

Essential Functions

Maintain an inventory of vacancies, reservations and room assignments Assist guests with registration, check-in, and checkout*
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. H_ _andles requests and questions from current and futures guests received by phone or at front-desk.*
Maintain complete knowledge of and/or where to access to following information: Hotel features/services Room types, numbers, layout, and decor Current and future room rates, special packages and promotions Daily house count and expected arrivals/departures Room availability status Scheduled conferences and meetings Read log book daily; record all pertinent information in log book Assign rooms and keys Collect and distribute messages for guests Prepare bills and collect payment for visit Assist in solving billing discrepancies Answer inquiries regarding hotel area and services Provide suggestions to hotel patrons of places to visit, eat, and shop Maintain hotel records Attend meetings and training sessions as necessary All other duties as assigned

Job Specifications

Excellent verbal and written communication skills Ability to handle stress under pressure Ability to work cohesively with co-workers as part of a team Provide excellent customer service and maintain a professional demeanor Excellent interpersonal skills combined with the ability to work with diverse groups of people Demonstrated ability to work independently, with minimal supervision Must have a flexible schedule and be able to work mornings, afternoons, nights, weekends and holidays

Physical Demands

Endure various physical movements throughout the work areas Must be able to stand at front desk and exert well paced mobility for up to 8 hours
Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Free parking Health insurance Life insurance Paid time off Vision insurance
Experience:

Front Desk/Guest Services: 1 year (Required)
Ability to Commute:

Anchorage, AK 99515 (Required)
Work Location: In person