Front Desk/customer Service
Missoula, MT 59802, United States
Job Description
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Multi-faceted responsibilities to keep our busy clinic running smoothly. We are looking for a reliable professional who has strong attention to detail, is able to multitask in a busy environment, takes pride in their position, and works well within a team. You will be responsible for delivering excellent customer service, keeping the clinic operating smoothly, and ensuring that all duties are completed each shift. This position is part time, offering ~25-30 hrs/week. Weekend availability required. Employee benefits include free Acupuncture, Massage, and Sauna treatments. Good Medicine operates in a fast-paced environment. To be successful in this position, you must have a strong time management skills, a proactive mindset, and the ability to self-manage to multitask and prioritize duties throughout the shift. Duties include, but are not limited to: Front Desk:
We take every precaution to keep COVID exposure to zero. Details will be discussed during interview. Experience:
- Maintain orderly front desk area that is organized, clean, and streamlined
- Deliver exceptional customer service during all interactions with customers
- Help customers to book, reschedule, and pay for appointments; which includes the handling of credit card information, exchange of cash or checks, and selling of products
- Answer phone calls and emails promptly and professionally
- Send requested itemized invoices to patients following correct insurance policies for diagnosis codes or ICD codes
- Effectively communicate with practitioners as needed during the course of the day
- Reset acupuncture table linens
- Keeping waiting room clean and inviting throughout shift
- Other duties as assigned
- Previous office experience preferred
- Previous clinical experience preferred, but not required.
- Familiarity with Acupuncture, Traditional Chinese Medicine, or Massage Therapy a plus
- Strong problem solving skills
- A calm demeanor, able to conduct themselves professionally in a busy environment
- Employee discount
- Professional development assistance
- Day shift
- Monday to Friday
- Weekend availability
We take every precaution to keep COVID exposure to zero. Details will be discussed during interview. Experience:
- Customer service: 2 years (Preferred)
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Job Detail
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Job IdJD4254092
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMissoula, MT 59802, United States
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EducationNot mentioned