Job Description

Front Desk + Billing Specialist - Fall River Vision

Location: Fall River, MA
Schedule: Full-Time (including evening hours)

About Us

At Fall River Vision, we help people See and Feel Seen.
We're a women-owned, community-focused optometry practice offering advanced eye care in a friendly, modern environment. Patients love us for our personal touch -- and you can read our

Google Reviews

to get a feel for who we are and why our team is so proud of what we do.

The Role

We're looking for a Front Desk + Billing Specialist to join our growing team. You'll be the first friendly face patients see and the person who keeps their visit running smoothly from start to finish.

This role combines patient interaction with behind-the-scenes accuracy: greeting, scheduling, verifying insurance, collecting payments, and supporting billing.

Fluency in Portuguese and availability for full-time including all hours: MWF 8-4 and Tues/Thurs 10-7.

Experience in a medical or optometry office is preferred but not required -- we're happy to train the right person who brings enthusiasm, professionalism, and a willingness to learn.

What You'll Do

Welcome patients and answer phones professionally Schedule and confirm appointments; manage messages and emails Verify insurance and collect copays/balances Prepare and balance the daily cash drawer Maintain accurate patient information and documentation Ensure patients understand their financial responsibility Support billing with eligibility checks and authorizations Cross training in other roles and responsibilities as needed to support our small office
What We're Looking For

Experience in a medical, billing, or customer service role (preferred, not required) Fluency in Portuguese (spoken and written) Full-time availability including evening hours Excellent communication and customer service skills Strong attention to detail and organizational skills Dependable, compassionate, and team-oriented
Why You'll Love Working Here

A supportive, close-knit team that values respect and collaboration Opportunities to learn both front desk and billing operations A modern, technology-forward office A loyal patient base that truly appreciates what we do
How to Apply

If you love helping people and want to be part of a team that truly cares, we'd love to meet you.

Please submit your resume and a short note sharing why this position feels like a fit for you.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching Employee discount Paid time off Professional development assistance
Language:

Portuguese (Preferred)
Ability to Commute:

Fall River, MA 02720 (Required)
Ability to Relocate:

Fall River, MA 02720: Relocate before starting work (Required)
Work Location: In person