Job Description

Description:

Work Hours: 8:30 a.m. - 5:00 p.m.

Workdays: Monday - Friday

Location: 5315 Summit Parkway, San Antonio, TX 78207

Mission:

The mission of Catholic Charities is to provide for the needs of our community

through selfless service under the sign of love.

Summary:

The front desk/ admin assistant will be the first point of contact between the public and Caritas Legal Services by answering a multiline phone and receiving the public for consultations. This position is also required to assist staff with various office tasks such as, making copies, filing, taking mail, processing payments etc. Will also be required to communicate in Spanish, verbally and in writing with the public. Will also be required to assist staff with file and data management of clients.

Position Responsibilities:

Answers the telephone and directs the calls to the appropriate individual.
Receives clients walking in for consultations or appointments and assists with filling of forms.
Accepts credit card and other forms of payments from clients.
Making copies and organizing client files when requested by staff.
Translate documents from Spanish to English and assist non-Spanish staff with clients.
Refers clients for supplemental services as appropriate.
Receives mail and assures its distribution and/or mailing. Completes tasks when requested by the Senior Director and Immigration Director. Assists in preparation for outreach presentations and attends outreach events. Fully participates in all Department-sponsored functions. Helps maintain client database and assist staff in maintaining file structure and data. Must be sensitive to the service population's cultural and socioeconomic characteristics. Adhering to safety training and protocols on a daily basis and taking precautionary measure to ensure the safety and well-being of self, others. Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information. Adherence to the Code of Conduct and the Faith and Moral is mandatory. Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization. Other duties as assigned by the Senior Director and/or Immigration Director

Competency

Integrity/Honesty


Resilience


Thorough


Customer Service


Teamwork


Requirements:

Minimum Qualifications:

Education + High School Diploma or GED.
Experience + Minimum of 2 years' experience in customer service with at least 1 years of experience in public relations.
License and Credentials + Reliable transportation
+ Valid driver license
+ Valid vehicle insurance
+ Bilingual in Spanish and English preferred

Minimum Knowledge and Skills:

Minimum of 2 years' experience in Microsoft including outlook, data entry and answering calls Extensive working knowledge of customer service, and credit card payments Experience with computer software and Microsoft suite A solid grasp of balancing account and Customer Service Must be detail oriented, organized, self-motivated, work well independently and on a team Must have good written and verbal skills * Must have good critical thinking and problem solving skills