Job Description

Overview

Energize your career by leading the front desk operations at a vibrant hospitality establishment! As a Front Desk Manager, you will be the welcoming face of our hotel, ensuring every guest receives exceptional service from check-in to check-out. Your leadership will set the tone for a memorable guest experience, fostering a warm and professional environment. This role offers an exciting opportunity to manage daily front desk functions, supervise staff, and uphold the highest standards of hospitality management. If you thrive in dynamic settings and possess a passion for guest relations, this position is perfect for you!

Duties

Oversee all front desk activities, including guest check-in/check-out procedures, reservations, and billing processes. Lead and motivate front desk staff to deliver outstanding customer service, ensuring guest satisfaction at every touchpoint. Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette and clear communication skills. Handle guest inquiries, complaints, and special requests promptly and effectively to enhance their stay experience. Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and timely resolution of guest issues. Conduct night audits to reconcile daily revenue reports, verify transactions, and prepare financial documentation. Maintain accurate records of guest information, reservations, and billing details while adhering to privacy standards. Uphold hospitality standards by training staff on hotel policies, guest services protocols, and emergency procedures. Foster positive guest relations by anticipating needs and exceeding expectations through personalized service. Ensure compliance with safety regulations and hotel policies to create a secure environment for guests and staff alike.

Qualifications

Proven experience in hospitality management or hotel front desk operations with a strong background in customer service. Exceptional leadership skills with the ability to supervise and motivate a diverse team. Multilingual abilities are highly desirable to serve our international guests effectively; bilingual skills are a plus. Knowledge of hotel management systems and multi-line phone systems is essential for efficient operations. Experience with night audits, guest services, and resort environments is preferred. Excellent communication skills--both verbal and written--and strong phone etiquette are vital for success in this role. Demonstrated ability to handle challenging situations with professionalism and tact. A passion for hospitality combined with organizational skills to manage multiple priorities seamlessly. Join us as a Front Desk Manager where your enthusiasm for hospitality will shine! Be part of an energetic team dedicated to creating memorable stays through exceptional service--your leadership will make all the difference!
Pay: $22.44 - $27.03 per hour

Expected hours: 38 per week

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance
Work Location: In person