Job Description

Summary


Hotel Saint Cecilia is looking for a Front Desk Supervisor who will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children's programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

About our Company:

Inspired by the patron saint of music and designed with 1960s and 1970s artists in mind, Hotel Saint Cecilia offers a retro, glamorous private haven mixed with Southern hospitality. Both eclectic and elegant, Saint Cecilia's 14 striking yet unique accommodations are scattered throughout the estate, and feature a cohesive combination of antiques, modern furniture, and original artwork with outdoor lounge spaces. Minutes from downtown Austin, Saint Cecilia is located in the heart of a South Congress neighborhood where guests and members look forward to lounging at the heated pool under the glow of the now iconic "SOUL" sign.


Hotel Saint Cecilia is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San Jose, Austin Motel, Jo's Coffee, Hotel Magdalena and Summer House on Music Lane, Equipment Room, The Carpenter Hotel and Carpenters Hall in Austin; Hotel Havana and Ocho in San Antonio; Phoenix Hotel in San Francisco, California; and Hotel San Cristobal and Benno in Todos Santos, Mexico, and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects throughout the U.S. and Mexico.

We're looking for:

Hotel Saint Cecilia is looking for a Front Desk Supervisor who will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children's programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.


Qualifications

Knowledge, Skills, and Abilities:

High School diploma or general education degree (GED). College Degree preferred Six (6) months related experience in hospitality or service industry Must be able to speak, read, write and understand the primary language(s) of the workplace Ability to understand other computer programs (i.e. Property Management System)

Job Requirements:

Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction Complete all shift checklist items Check in and out all hotel guests in a confident, professional and personalized manner Take hotel reservations accurately and efficiently Assist in the development and implementation of special projects Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary Maintain a positive relationship with all employees and guests Ensure all calls are answered in a courteous, professional and efficient manner Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts Maintain accuracy with all accounting and billing procedures Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)

Issue guest safety deposit boxes as requested

Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met. Maintain a high level of cleanliness and safety in the work area Ensure that all equipment is maintained in good, safe working condition Maintain an increased awareness of safety issues throughout the property

Keep abreast of safety and emergency procedures and OSHA requirements

Attend relevant meetings Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment

The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift



The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes:

Highly subsidized Medical, Dental and Vision insurance Company paid Life Insurance and Long-Term Disability coverage Short Term Disability coverage Generous Paid Time off (Full Time) 401k with company matching Employee Discounts (50% off on food & beverage!) * 8 weeks paid Parental Leave (Full Time, after 1 year employment)