Job Description

Job Summary

We are seeking an energetic and dedicated Front Desk Manager to lead our guest services team at a vibrant hospitality establishment. In this pivotal role, you will be the first point of contact for guests, ensuring a warm, welcoming environment while managing all front desk operations with efficiency and professionalism. Your leadership will help create memorable guest experiences, uphold the highest standards of hospitality, and maintain smooth daily operations across the front desk and guest relations departments. This position offers an exciting opportunity to showcase your hospitality management skills, multilingual abilities, and passion for delivering exceptional customer service in a dynamic resort or hotel setting.

Duties

Oversee all front desk activities, including check-in/check-out procedures, reservations, and guest inquiries, ensuring seamless service delivery. Manage multi-line phone systems with excellent phone etiquette to handle guest requests, inquiries, and internal communications efficiently. Lead and train front desk staff to deliver outstanding guest services, emphasizing hospitality standards and guest relations. Coordinate night audit processes to reconcile daily financial transactions accurately while maintaining security protocols during overnight shifts. Address guest concerns promptly and professionally, resolving issues to ensure maximum satisfaction and positive reviews. Maintain comprehensive knowledge of hotel amenities, local attractions, and services to assist guests effectively and upsell offerings when appropriate. Ensure compliance with hotel policies, safety regulations, and hospitality industry standards at all times. Foster a welcoming environment that promotes guest loyalty through personalized service and attention to detail. Collaborate with housekeeping, maintenance, and management teams to ensure the hotel's smooth operation and guest comfort. Utilize multilingual skills to communicate effectively with diverse guests from various backgrounds. Monitor front desk supplies and equipment inventory, including multi-line phone systems and reservation software.

Experience

Proven experience in hospitality management or hotel front desk operations within a resort or hotel environment. Strong background in customer service with a focus on guest relations and satisfaction enhancement. Experience managing front desk teams or supervising staff in a fast-paced setting. Knowledge of hotel management systems (HMS) or property management software is preferred. Bilingual or multilingual capabilities are highly desirable to serve an international clientele effectively. Familiarity with night audit procedures and multi-line phone systems is advantageous. Demonstrated ability to handle guest complaints diplomatically while maintaining professionalism under pressure. Join us as a Front Desk Manager to lead our team in delivering exceptional hospitality experiences! Your enthusiasm for guest service combined with your leadership skills will help create memorable stays for every visitor while fostering a positive work environment built on teamwork and excellence.
Pay: $16.00 - $17.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Employee discount Flexible schedule
Work Location: In person