Job Description

Join Our Hotel Opening Team at the Tru by Hilton, Norwalk, Iowa!


The Newly Built Tru by Hilton, Norwalk Iowa anticipates opening soon and is seeking a Hotel Front Desk Supervisor, Hotel Front Office Supervisor or a Hotel Guest Service Supervisor!

About Us:

Ideally located off I-35, we are near the Gregg Young Sports Campus and The Legacy Golf Club. Des Moines International Airport (DSM) is within five miles. The Norwalk-McAninch Sports Complex is two miles away, while Blank Park Zoo is 11 minutes from our hotel.

Why This Role?

Working as a Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Desk Supervisor at the Tru by Hilton Norwalk Iowa offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Supervisor, Front Desk Supervisor, or Front Desk Supervisor allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

What's In It for You?

Comprehensive Benefits: Medical, Dental and Vision

Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts

Time Off: Vacation, Personal Days, and Holiday pay

Exclusive Discounts: Hotel, food, and beverage savings for personal travel

Professional Growth: Online training courses and Commonwealth University

Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Guest Service Supervisor, Front Desk Clerk Supervisor or Front Office Supervisor include:

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience. Supervises day-to-day operations of the Front Desk. Establishes and maintains appropriate service standards for all Front Office areas. Maintains proper cash handling procedures and appropriate over and short documentation. Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation. Working Front Office Supervisor covering all short-staffed shifts, including audits. Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records. Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations. Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies. Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly. Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans. Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction. Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS). Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience. Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Supervisor, Hotel Front Desk Clerk Supervisor or Hotel Front Office Supervisor include:

High school diploma or equivalent Previous experience in food service, hospitality, or customer service (preferred). Friendly and welcoming demeanor. Ability to interact professionally with guests and address their needs. The ability to manage multiple tasks efficiently in a fast-paced environment. Ability to prepare and handle food safely Willingness to work collaboratively with coworkers. Flexibility to adapt to changing tasks or guest demands.



Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.hilton.com/en/hotels/dsmiaru-tru-norwalk-des-moines/



At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.



Join us in shaping the future of hospitality in Norwalk, Iowa! Apply today!