Job Description

Description:


Do other front desk people come to you for help?


Maybe it is time to step into a supervisory position!


Help run the department of first impressions using your problem-solving skills and leadership!


Co-ordinate and communicate to ensure guest reservations, requests and standards are met.


Ensure each guest enjoys top notch service from the front desk


Serve as a role model regarding professionalism and team performance.


Lead our Front Desk Team and positively impact lives every day!


Front Desk Supervisor General Responsibilities:


Supervise the day to day operations of the Front Desk
Operate the front desk and assist guests with needs
Manage the operations of the front desk including check in and check out
Answer the phone and direct calls in a friendly and professional manner
Train and monitor performance of front desk personnel and build a team
Maintain Knowledge of area, events and hotel offerings
Maintain good customer relations, answer questions, resolve concerns in a timely manner
Maintain communication between departments
Complete Administrative reports as requested


Benefits:


Weekly Paycheck
401k plus generous company match
Paid Time Off
Health
Dental
Vision
Travel Discounts
Company Scholarships for you or your family
Career Development Opportunity
Requirements:


Front Desk Supervisor Requirements Include:


Minimum 1 year front desk operations experience
Supervisory experience a plus
Good interpersonal skills in person, written and over the phone
Fluent Communication in English both spoken and written
Ability to communicate in Spanish a plus
Schedule flexibility
Availability Nights, weekends and Holidays
Ability to stand and walk for extended periods of time