Job Description

Job Summary

We are seeking a dynamic and energetic Front Desk Supervisor to lead our guest services team at the Hampton Inn & Suites N. Central Expressway.

We will not consider candidates that do not have prior hotel front desk experience.

In this role, you will oversee daily front desk operations, ensuring exceptional guest experiences from check-in to check-out. Your leadership will set the tone for a welcoming environment, coordinate guest services, and maintain smooth communication across departments. If you thrive in multi-task settings, possess excellent customer service skills, and have a passion for hospitality management, this is the perfect opportunity to step up and become a leader in our organization.

Duties

Supervise and coordinate front desk to ensure efficient check-in and check-out processes Lead and motivate front desk staff, providing training on hotel management systems, guest services, and phone etiquette Manage multi-line phone systems with professionalism, handling inquiries and reservations promptly Oversee guest relations by addressing concerns, resolving issues swiftly, and ensuring a memorable stay for all guests Conduct night audits to reconcile daily transactions, verify billing accuracy, and prepare reports for management Maintain high standards of hospitality management by ensuring cleanliness, organization, and adherence to hotel policies Collaborate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve operational issues Monitor guest feedback channels to continuously improve service quality and guest satisfaction levels Ensure compliance with safety protocols and hotel regulations at all times

Qualifications

One to two years as a hotel front desk agent. Ability to work all shifts in the event an agent calls-off from the shift. Strong organization skills and abilty to multi-task. Bilingual or multilingual abilities preferred to serve diverse guests effectively Demonstrated leadership skills with the ability to supervise and train front desk staff confidently Knowledge of hotel management software systems and multi-line phone systems required Experience with night audit procedures highly desirable Excellent communication skills with strong phone etiquette and guest relations expertise Ability to handle high-pressure situations with professionalism and positivity
Join us as a Front Desk Supervisor where your enthusiasm for hospitality will inspire your team and create unforgettable experiences for our guests. We are committed to fostering a lively work environment that values your contributions while supporting your professional growth.

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

Employee discount Paid time off
Work Location: In person