Job Description

FRONT DESK SUPERVISOR

Staybridge Suites Chattanooga Downtown Convention Center, 1300 Carter Street, Chattanooga, Tennessee, United States of America Req #1157

Friday, April 28, 2023

The Front Desk Supervisor will assist in the supervision of the front desk and night audit staff to ensure guest service and operations meet standards. This position will train staff and respond to more complex questions and conflicts. This person works with managers and team members to carry out procedures ensuring guest and team member satisfaction, and maximizes the financial performance of the department.
Responsibilities: \xe2\x80\xa2 Assist in interviews, hiring, onboarding, and strong performance of front desk team members \xe2\x80\xa2 In the absence of General Manager and/or Assistant General Manager, act as Manager on Duty \xe2\x80\xa2 Review procedures and policies with team members \xe2\x80\xa2 Ensure adherence to established policies and procedures \xe2\x80\xa2 Process check-in and check-out, verify billing, create reservations, and process special requests \xe2\x80\xa2 Knowledge of hotel property and local attractions to assist guests as needed \xe2\x80\xa2 Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel \xe2\x80\xa2 Comply with Federal & State Labor laws \xe2\x80\xa2 Ensure that all complaints regarding service and accommodations are investigated and resolved \xe2\x80\xa2 Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses \xe2\x80\xa2 Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results \xe2\x80\xa2 Balance cost controls with exceptional guest service and associate satisfaction \xe2\x80\xa2 Maintain STRICT key controls
Requirements: \xe2\x80\xa2 Two-year college degree or equivalent hospitality experience (at least one year front desk supervisory experience) \xe2\x80\xa2 Prior brand experience highly preferred \xe2\x80\xa2 Exceptional Customer Service skills \xe2\x80\xa2 Outgoing and engaging personality \xe2\x80\xa2 Cash handling experience \xe2\x80\xa2 Strong Leader of people \xe2\x80\xa2 Intermediate to advanced computer skills, familiar with common computer software \xe2\x80\xa2 A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel \xe2\x80\xa2 Excellent English communication skills and ability to read, write and speak fluently \xe2\x80\xa2 Ability for continuous movement, and occasionally, lift or move up to 20 pounds

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company\xe2\x80\x99s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York\xe2\x80\x99s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

• Job Family Hotels
• Pay Type Salary
• Job Start Date Friday, April 28, 2023

MCR Hotels