Job Description

Front Desk Supervisor - SUPHFRDK
Department: Front Office
Reports To: Front Office Manager

N

orthwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview

The Front Desk Supervisor leads our front desk team and ensures exceptional guest experiences. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering outstanding customer service.

Responsibilities:

Team Leadership:

Oversee the daily operations of the front desk team, including scheduling, training, and performance management. Motivate and inspire the team to achieve high standards of excellence. Resolve team conflicts and address performance issues promptly and professionally.
Guest Services: Greet guests warmly and professionally, creating a positive first impression. Efficiently handle check-ins and check-outs, ensuring accuracy and timely processing. Address guest inquiries and concerns promptly and effectively, resolving issues to satisfaction. Assist guests with reservations, luggage assistance, and other special requests.

Operations Management:

Monitor and maintain accurate records of room availability, reservations, and guest accounts. Ensure compliance with hotel policies and procedures, including safety and security protocols. Coordinate with other departments (housekeeping, maintenance, etc.) to ensure seamless operations. Manage cash handling and POS systems, adhering to financial guidelines.

Problem-Solving:

Identify and resolve guest complaints and issues in a timely and professional manner. Implement solutions to improve operational efficiency and guest satisfaction. Adapt to changing circumstances and unexpected challenges.

Qualifications:

Proven experience as a Front Desk Supervisor or similar role in a hotel or hospitality setting. Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Proficiency in hotel property management systems (PMS). Knowledge of reservation systems and booking procedures. Ability to work flexible shifts, including weekends and holidays.

Perks &

Benefits

Medical, Dental, Vision Hotel Discounts Paid Time Off Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Requirements:

Discover Naples Grande Beach Resort

A Luxury Choice Among Hotels in Naples, Florida

A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.


Our hotel received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.


Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:


Full Time Hires: Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).


Part Time Hires: Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).


On Call / Seasonal / Interns: Eligible for 401(k) and discounted Resort Stays at other Northwood properties.


Formerly known as the Registry Resort and the Waldorf Astoria Naples, The hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition. Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options.


Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada. The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC.


The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.