Front Desk Supervisor
Buckeye, AZ 85396, United States
Job Description
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Join us at the newly opening Fairfield Inn & TownPlace Suites by Marriott Buckeye Verrado where we create a fun, safe and supportive environment for our team members to thrive and grow in. The success Performance Capital Partners has is thanks to our team members who are dedicated individuals providing exceptional service to our guests upholding our company\'s commitment to excellence. We repay our team members with the following: Perks, Benefits and Incentives:
- Dedicated training and development, opportunities for promotion
- Educational and Professional Certification assistance
- Additional monetary $$ perks like:Referral program for team members \xe2\x80\x93> Earn money for helping other team members and guests! \xe2\x80\x93> Earn money for bringing in business to our properties!
- Hotel room discounts nationwide
- Paid time off and anniversary day off with pay
- Flexible schedules
- Health Insurance Matching
- Paid Sick Time
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
- Be aware of all rates packages and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
- Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.
- Employee discount
- Flexible schedule
- Paid time off
- 8 hour shift
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Job Detail
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Job IdJD4250283
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBuckeye, AZ 85396, United States
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EducationNot mentioned