Job Description

Job Title:

Welcome Center Representative

Type:

PT - 20 hrs/week

Pay Rate:

$15.50 per hour

Schedule:

Closing Shift- M-F 4:15PM-9:15 PM (4- 5 evenings per week)

20-29 Hours a week

Location:

The Family YMCA

Position Overview:

Join our Member Services Team as a Welcome Center Representative and be the welcoming face of The Family YMCA! In this role, you will provide excellent customer service, build relationships, and assist with membership sales and program registrations. Your positive attitude and professional demeanor will create an inviting environment for all members and guests.

Key Responsibilities:

Customer Service:

Greet and assist members and guests with a friendly and helpful attitude. Provide information about memberships, programs, and events.

Sales and Registration:

Process memberships and program registrations accurately, handle monetary transactions, and maintain accurate records.

Safety and Security:

Ensure all check-in and check-out procedures are followed, and verify payments for classes and programs.

Communication:

Answer phones courteously, give facility tours, and address member concerns, escalating issues as necessary.

Administrative Duties:

Complete daily opening, mid-shift, and closing procedures. Maintain inventory and accurate documentation.

Facility Maintenance:

Keep work areas clean and organized. Assist with light housekeeping duties.

Team Collaboration:

Attend staff meetings and training sessions. Promote YMCA values and community involvement.

Qualifications:

Education:

High School Diploma or GED required (or in active progress).

Experience:

Prior customer service experience preferred. Ability to prioritize tasks and work independently.

Skills:

Excellent communication (oral and written), strong interpersonal skills, and the ability to work in a busy environment.

Certifications:

CPR/AED/First Aid certification (or willingness to obtain within 3 months of hire).

Physical Requirements:

Ability to stand for extended periods, lift up to 25 pounds, and perform essential clerical functions. Adequate vision and hearing for interacting with members and reviewing documents. Legible handwriting and the ability to work in a high-activity environment.

Professional Expectations:

The Welcome Center Representative will embody the core values of caring, honesty, respect, and responsibility. You will create a positive and welcoming atmosphere, strive to exceed goals, and continually seek self-improvement.

Our Culture:

At The Family YMCA, we are dedicated to strengthening communities. We embrace diversity, value individuality, and support the personal growth of our members and staff. We are committed to creating a nurturing and hopeful environment where everyone can reach their full potential.

How to Apply:

Interested candidates are invited to apply online at https://laymca.org/careers.

Cover letters and resumes may be submitted to careers@laymca.org. Applications will be reviewed on a rolling basis.

Join us and be part of a team that makes a difference in the community!

NOTE: This position comes with a free Y membership!

Job Type: Part-time

Pay: $15.50 per hour

Work Location: In person