Job Description

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Position Overview

The Front Desk Representative serves our residents and guests by providing information and services.



The ideal candidate should be a courteous professional, detail-oriented, able to perform various administrative duties, customer-focused, and have an eagerness to work and contribute to team efforts with high energy and a positive attitude. Duties include but are not limited to:



Handling day-to-day tasks and communication in a fast-paced environment.



Answering phone calls promptly and checking voicemail regularly.



Staying on top of email regularly throughout the day.



Assisting owners, guests, and property managers with questions regarding policies and procedures, directing them to the Admin/CAM where appropriate.



Assisting owners, guests, and property managers with HOA-related issues and communicating to Admin/CAM when appropriate.



Update Owner information in all applicable computer programs.



Using Microsoft Word, Excel, Outlook, Constant Contact Dropbox, AppFolio.



Keeping all owner files up to date.



Sell/Distribute pool bands and vehicle passes and keep organized record keeping.



Keeping file and record retention system up to date.



Monitoring office supplies and informing Admin when supplies are low.



Assisting Admin/CAM with projects and meetings as requested.



Other duties as assigned.


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Experience / Knowledge:

Two or more years of experience in Hospitality Service, or Customer Service.



Previous experience as an Administrative Assistant is a plus.



Effective written and verbal communication skills.



Average to above average proficiency in Microsoft Office, primarily Word, Excel and Outlook.


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Benefits:

401(k)



401(k) matching



Dental insurance



Employee assistance program



Health insurance



Life insurance



Paid time off



Referral program



Vision insurance


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Schedule:

8 hour shift



Day shift



Weekends as needed


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Education:

High school or equivalent (Preferred)


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Experience:

Customer service: 1 year (Preferred)



Front Desk/Concierge: 1 or more years (Preferred)


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About Virtuous Management Group LLC

Virtuous Management Group (VMG) is proud to be the maintenance service provider of choice for the most exquisite and beautiful properties on the Emerald Coast. Our mission, "to facilitate the growth of beautiful communities," sets the industry-standard for service in the properties we manage. As a VMG brand ambassador to the public, we desire nothing but the best for our associates/employees and our clientele. Mission: VMG manages properties of distinction across the Southeastern U.S. Our mission is to facilitate the growth of beautiful communities. We will help our partners achieve their maximum potential with long-term vision, best practice operations, and personalized service. Values: Virtue, honesty, integrity, and elite service are the cornerstones of the VMG approach. Every member of our team works in tandem to provide the best possible service to your neighborhood of homeowners.