Job Description

The Hermitage Inn seeks hotel front desk professionals skilled with strong communication skills, an intuitive knack for computer systems, and a passion for hospitality.

The Hermitage Inn is an iconic, luxury property nestled in the heart of southern Vermont and is hiring all hotel staff. If you love taking care of people and working with a team that values its members as much as their guests, we want to meet you. Please respond to this ad with your resume if you think you would be a good fit!

Hotel Front Desk Job Responsibilities:

• Welcome guests in a warm and friendly manner

• Passion for providing an above and beyond guest experience

• Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary

• Monitors inquiries and phone calls, being armed with information on all property amenities, activities and lodging options/availability

Assists in booking guest rooms, spa treatments, reservations at our award-winning restaurant, and activities that showcase the best that southern Vermont has to offer

Coordinate housekeeping schedule for routine cleaning of rooms

Assist management in maintaining top notch and immaculate room and lodging conditions * Daily data entry

• Responds to guest inquiries and requests in a timely, friendly, and efficient manner

Provides pre-arrival support for guests * Facilitates correspondence with guests

• Acts as the site liaison for the services and sales center

• Works collaboratively with any resort associates and resources

Hotel Qualifications / Skills:

Verbal Communication

Guest Services

Resolving Conflict

Teamwork

Energy Level

Thoroughness

Professionalism

Education, Experience, and Licensing Requirements:

High school diploma

Prior resort or hotel experience preferred

Familiarity with telephone, office, and point-of-sale software a plus

Job Types: Full-time, Part-time

Salary: From $20 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

The Hermitage Inn (\xe2\x80\x9cThe Hermitage\xe2\x80\x9d) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: The Hermitage is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hermitage are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sexual orientation, gender identity, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hermitage will not tolerate discrimination or harassment based on any of these characteristics.

The Hermitage Inn