Job Description

Front Desk Receptionist / Customer Service Representative

Pay:

$18.35-$20.00 per hour + Signing Bonus

Location:

Parker, CO (In-person)

About Us

Well Groomed Pets - Parker is a premier, AKC S.A.F.E. and Fear Free-certified grooming salon dedicated to providing a calm, positive, and high-quality grooming experience for every pet. Our salon is nationally recognized for excellence, known for our clean, modern facility, outstanding customer service, and compassionate approach to pet care.

If you love animals, thrive in a fast-paced environment, and enjoy making clients feel welcomed and cared for, we would love to meet you!

Position Overview

We are seeking a

full-time Front Desk Receptionist/Customer Service Representative

who is warm, organized, and passionate about serving both pets and their people. This role is essential to ensuring a smooth, professional, and friendly experience from the moment clients walk through our doors.

Key Responsibilities

Greet clients warmly and manage pet check-ins/check-outs, including weighing dogs on arrival. Schedule and manage appointments to optimize groomer productivity and salon flow. Answer phone calls, provide service and pricing information, and process transactions. Review and verify vaccination records to ensure compliance with salon policies. Confirm appointments and follow up with clients as needed. Maintain a clean, organized, and safe front desk and lobby area. Coordinate closely with grooming staff to ensure seamless, high-quality service. Help maintain a calm, inviting environment for pets and owners.

Why You'll Love Working With Us

Supportive, animal-loving team environment Paid training and growth opportunities Clean, bright, state-of-the-art salon Employee discounts on grooming products and services Competitive compensation and benefits package

Compensation & Benefits

Hourly Pay:

$18-$21 per hour

Signing bonus

Benefits:

401(k) matching Health, dental, and vision insurance Paid time off Employee discounts

Qualifications

Required:

2+ years of customer service experience Must be 18 years or older Strong communication, organization, and attention to detail Proficiency with computers and scheduling software Reliability, punctuality, and a positive attitude Knowledge of dog breeds and coat types to assist with service recommendations Confidence working around dogs of all sizes and temperaments Ability to stand, kneel, reach, and lift throughout the day

Preferred:

Previous experience in veterinary, grooming, animal care, or similar environments Previous Front desk receptionist experience handling calls and scheduling
Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person