Job Description

As a veterinary customer service representative (CSR) you would be responsible for managing client communications, scheduling appointments, and handling administrative and financial tasks in a veterinary clinic. Key duties include greeting clients and their pets, answering phones, processing payments, and maintaining client and patient records. This role requires strong communication skills, compassion for animals and owners, and the ability to multitask in a fast-paced environment. Core responsibilities

Client communication:

Answering phone calls and emails, greeting clients in person, and providing information about services.

Appointment management:

Scheduling appointments, coordinating with veterinary staff, and managing the client/patient database.

Financial and administrative tasks:

Processing payments, generating invoices, and handling billing and paperwork.

Record keeping:

Maintaining accurate client and patient medical records.

Client support:

Relay information between clients and veterinarians, explain services, and provide support during check-in.
Required skills and qualities

Communication:

Excellent verbal and written communication skills to interact with clients and staff.

Customer service:

Ability to provide a positive and empathetic experience for clients and their pets.

Organization:

Strong organizational skills to manage a variety of administrative tasks simultaneously.

Multitasking:

Ability to handle phone calls, in-person interactions, and administrative work efficiently.

Stress management:

Capacity to remain calm under pressure and handle distressed or angry clients.

Animal handling:

Compassion for animals and the ability to handle them with care.

Technical proficiency:

Competence with scheduling software and other office equipment.
Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off
Work Location: In person